Usuario invitado
22 de septiembre de 2023
We stayed here 3 nights in september 2023. The hotel is very expensive and advertises with “the best 5* boutique hotel in Eastern Europe”. It was embarrassing to realise that one night is the same amount as the monthly minimum wage in Bulgaria! When we arrived the temperature in the room was 28 degrees (outside also 28) and after 2 hours with the airconditioning fully on it was still 25 degrees. We booked a suite with balcony but the balcony is not an external balcony but INSIDE the hotel! So the only reason to sit at the balcony is to smoke and guests indeed use their balcony to smoke. We thought this was a non smoking hotel? Alexander at the reception was very helpful and after consultation with management he moved us to a room/suite without balcony. After we moved to this room, Alexander had to come to our room again to fix the light in the toilet which didn’t work. On the positive side: the shower, bed and WiFi are good. There is a watercooker and a coffee machine (but no milk or powder milk). Compliments to the cleaning staff. There is a Sony Bluetooth speaker in the room but my iPhone didn’t connect to it. Breakfast was a bizar experience: the staff in the restaurant gave us a very small menu on Sunday: only eggs and on a table there was some yogurt and cereal. This was disappointingly simple for a 5* hotel and the loud music was annoying. On Monday to our surprise there was a more extensive a la cart menu and less loud music. On Tuesday it was even more bizar: I received the extensive a la carte menu and my wife was given the menu which they gave us on Sunday: only 3 eggs, either boiled, fried or as omelet. Dinner in the restaurant is good value for money. There is a parking next to the hotel (€12 per day) and reservation is recommended. Summary: nice room, very friendly staff, poor processes and outrageously overpriced.
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