SpringHill Suites Logan

Parking for the hotel is poorly marked. Only a few spot in front. We didn’t know if we were allowed to park where we did due to lack of signage

The front desk was very friendly and helpful , and nice. Breakfast was great.The room was very clean.

The room was big and spacious enough for my family. The included breakfast was excellent. Our TV options didn’t include KJZZ or any other channel for viewing the Utah Jazz game during our stay. You get what you get. We were led by ******* to believe that our room included a kitchenette when in fact none of the rooms at Springhill Suites have one. This is false advertising on the part of *******. We’ll book directly the next time we stay there.

I reserved a whirlpool room with a tub, when I called the hotel to confirm and check in, I was told a whirlpool room was not available. I was given a room with a shower instead. The receptionist was less than polite and hung up on me twice. When I arrived at the hotel to check in, She offered no resolution….only to say, “she was new, she was the only employee at the hotel at the time, her manager was not available, and there’s nothing that could be done.” The room was dusty. Elastics and debri under the bedside table. Cords covered with dust. The shower nozzle cover was broken and hanging down…it looked like it had been glued with hot glue. The light in the toilet room was slow to turn on…there may be a short in the outlet box. The pillows were lumpy and flat. In the morning, I asked the receptionist for contact information for maintenance, or management, she again, was leas than polite. …That's saying it nicely. The room cost me $200.00. It was supposed to be a relaxing getaway for my husband and I. I intentionally booked with Marriott, thinking it was a reliable, clean, well-maintained room with kind employees…this has been my experience with past Marriott bookings, but far from my experience this last weekend. I was disappointed to say the least. A little better customer service would have gone a long way to improve the situation. A little kindness, empathy, and accountability is so important in business!

Room was comfortable and spacious enough for our two kids under two. Bed was comfortable and we didn’t wake up with sore bodies like we usually do when we stay in other hotels. Would stay here again.

Our stay was great. The staff was great. However, we did have an issue with a strong bleach smell, but the staff took care of us and switched our room. we had an overall great stay.

Pool and hot tub are lovely, the room comfortable and tidy. That said, I had no wifi for 2 days. Restaurant and room service are non existent on a Sunday. Nobody at the front desk ever picks up the phone, I was not impressed, to say the least

Great property. We stay here regularly each time we are in the area.

The lady that checked us in. Asked for my dl and debit card and didnt say why? The customer service rep checking in another guest, next to us. I can hear her say " have you been to our proprty before?" And she took the time to explain to the guests where they can park and where to find the elevators.etc etc..the "so called" representative that checked us in. Just gave us my keys and said have a good day? SMH no kind of greeting no kind where anything is at? We than came down to use the swimming pool and there was no courtesy water anywhere. I had my grandson ask the rep if there was water somewhere. She tells him "behind" the counter "(pointing) it's over there by the pool" another SMH. As ifnshe had a line of customers to help and we were "interrupting " her. Went to use the water fountain and the water was WARM..another SMH. Pay 213 for one night and the service was CRAPPY. DO better job Marriott training your representative!! First impression is everything. I wont be staying there anymore!