Jennifer
25 de julio de 2023
The only thing I didn't like was how crowded the pool area was. It seems like you should have exclusive hours for people with a room. There was so much going on, my mom who is elderly, wanted to go and she had a good time, but there were almost no shaded spots unless you got there early and got a table. The seating wasn't good at all because of all the people. A quiet few hours in the morning for elderly or little kids, or guests staying at the resort, before the sun gets too hot would be such a great incentive. Also, the Boogaloo (or whatever it was called) restaurant people were not accommodating, helpful or made any attempt to remedy the fact that we had missing items from the meals I picked up to bring back to our room. My mom and I were both already in our pajamas when I realized they didn't put our salads in the bags and they didn't offer to comp the missing items or bring them up to the room - nothing. And the meal was almost $100 including a tip! I was a server for several years, and it was just really bad customer service, especially with the amount of money I paid for our meals.
But the people at the check-in were amazing and friendly and extremely patient.
Overall, the rooms were really clean and nice. The beds were so comfy, my mom and I slept the best we'd slept in years! It's a great place and I'll definitely stay there again sometime.
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