DAVID
20 de diciembre de 2023
Well i find this property very hard to review as we showed up after 14 hours of driving to no one there. We arrived at 23:00 to an empty front desk, we searched the laundry room and kitchen as well as behind the desk, pounded on the office door, phoned the front desk in hopes of it going through to anyone that worked there, and we also tried the call button and had no response there either.
I understand that issues can arise but we went in the next morning and were treated with disregard but informed that the owner would get in touch with me. He did call and told me that he would remove the charge via Travelocity and that he would get back to me with some form of compensation for my wasted time and the fact that i payed almost double the amount at the hotel next to them.
It has been 17 days since that conversation and i just got off the phone after having to resolve the problem myself and the owner of this property has just ignored calls and texts and as far as i can see has no intention of rectifying the issue.
What i saw of the hotel it was clean (we did search everywhere but inside a room) but as far as service I would heavily recommend that if you want to use this property you do so in person and hope that you don’t need any service after 22:00 because on line bookings are obviously not a priority to them!
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