Ida's Motel & Restaurant

Our first stay at Ida's Motel while visiting relatives. We noted poor reviews in past. There are new owners, trying hard to better the place. It is a good motel, in good condition. The rooms that allow pets are in an older part of the property. Rooms were good size, clean and good beds. It is a highway motel, not the Hyatt, but I would not hesitate to recommend it for a travel stop. The restaurant and bar are open but we ate at our relatives place so can't comment on the food.

Terrible service, owner hung up on us on the phone, we talked to ******* and they called and he hung up on them . We made an error with the booking and simply wanted to see if there was something we could do, he would not even entertain a conversation. You should never, ever stay at this property. Sleeping in the car is a better option.

The room smelled very moldy, especially the bathroom. Our reservation was for three adults, but there were oily two bath trowels and two glasses in the room.

Black fingerprints all over the walls. Old bits of food in the carpet. Uncomfortable bed and pillows. Refrigerator unplugged and closed on arrival - horrible smell. Room itself smelled like mildew and bad air freshener. Air freshener was one of the little pine tree car fresheners

No frills, but basics included. Comfy bed, hot water, tasty burger. Good to have a safe place to stay the last town before the border. Coffee, bfast not included. Not much to do in the town

This is a no frills establishment, but it is comfortable, warm, dry, in relatively good repair, the staff is friendly, and accommodating.

I have never had such horrible customer service in my life! Stay away at all costs! This is the rudest women I have ever had to deal with! I recently had a coach travelling through the area with a group of athletes and stopped in there very late and was exhausted and needed to rest. When he stopped, it was closed and lacked any noticeable signage. He was forced to continue his journey without the intended break. We still got charged. I called the women to explain the situation and asked for a refund. Well holy efff! This woman starts yelling at me on the phone and calling me a liar, keeps yelling and then hangs up on me! As someone who regularly sends staff to the area and is familiar with the Yukon community, I am appalled by the behaviour exhibited by this owner. The complete lack of respect and decency shown to a paying customer is beyond comprehension. It's disappointing to see such disregard for business ethics and common courtesy. I implore the management of this establishment to reflect upon their customer service practices. Treating customers with respect and understanding is the cornerstone of any successful business. Regrettably, this incident has compelled me to sever any potential business ties with this establishment in the future. In summary, the trea**ent I received from this establishment's owner was shockingly disrespectful and unprofessional. My experience serves as a cautionary tale for anyone considering doing business with them. Just WOW! Grab some sense!

No pet option when booking. At checking clerk was very rude. Would not allow our dog to sleep outside our door. Said they were full and people had allergies. We were on second floor, which was empty but for us. We were outside and were told to put him in the vehicle. I do not recommend.