La Quinta Inn & Suites by Wyndham Bay City

The room smelled terrible when we entered so I had some air freshener spray in my bag and used it. It helped for a little while but by morning the room had a funky smell again. The bathroom was not clean and the coffee pot still had the used coffee from the person that had stayed there before us which was extremely gross! The toilet backed up and the person at the front said they could not help because sobering ride had the only plunger they had already. It was only when we asked for a full refund so that we could go someplace else that she offered to try to find a solution. A working toilet really is a bare minimum requirement of a hotel stay and as a guest you should not have to feel like you are being too demanding requesting a solution to a backed up toilet. There is a Walmart located maybe a 3 minute drive away with all the plungers needed to fix that. It was an interesting experience. We chose the La Quinta because we have never had a bad experience with one but……I guess there is a first for everything. My husband and I did get a comical story to tell….a 3 floor hotel, 1 plunger and no maintenance person hahaha….. but not funny really. Ohhhh and the bathroom on the main floor had no paper towel and no soap and no sanitizer….. cleanliness here left a LOT to be desired! One last comment my husband would like to add is the overall attitude of “customers…. It is too much to bother with you! Can’t you see I’m trying to surf my phone in peace?!”

My door did not stay closed you could just push it right open went to the front desk told the lady and she said I’ll let our maintenance know

Spend the extra $30 and stay at the nicer hotels. We always stay in La Quinta's and love them but this one was dirty. The bathroom had new towels out but didn't look to have been cleaned otherwise (mirrors, shower, sink), there was mold all in the shower, the bedspreads had something black all over them, the floors hadn't been vaccumed and the breakfast buffet was a joke.

I was surprised how comfortable the beds were and clean it was for such a good price. The breakfast was standard but good with eggs, waffles and hash browns. Will stay here every time I'm in town.

We chose La Quinta for it's location but that is the only thing it has going for it. The building looks ok from the street but as you approach you can see all the trash. The flower beds are full of weeds and trash no nice looking landscaping anywhere. The lobby was fine, seemed to be acceptably clean but plain and worn. The lobby bath room was dirty and out of supplies. The faucet didn't work and I had to shake the water off my hands as I walked back to the front desk. The second floor hallway was terrible, stains every where and it looked like it hadn't been vacuumed in days. Turns out they only clean on Tuesdays and Thursdays, scary. At some point a lady got sick and vomited in her room out into the hallway and the cleanup of that was not good. The smell and stains on the floor and door remained until we left. Our room was not good! Stains on the carpet, bedspread and sheets. Bathroom had mildew stains and hardwater deposits everywhere. I was afraid to ask about the stains in the grout around the toilet. The AC worked but not well, loud and slow. The chair at the desk was broken, you could only lay down in it. The alarm clock had melted at some point and none of the charging ports or receptacles worked. We unplugged it so we wouldn't burn down the hotel. The sink was broken and wouldn't drain. We ran out of TP and they wouldn't bring it to our room. The mattresses were comfortable. The ladies at the front desk seemed like they wanted to help but they were overwhelmed.