De L’Europe Amsterdam – the Leading Hotels of the World

酒店位置絕對的市中心，房間寬敞漂亮，坐在陽台看運河是一種享受，服務超一流，老門僮很紳士，前台接待非常有禮貌，大堂很精質，牆上掛着古典主義油畫真跡。衞生間很大，屋裡床上用品是超一流的，非常適服。這裏夏天的晚上十點半天才黑，夜晚美麗的鐘聲在夜空中回蕩。特別提示：這家酒店可以下午四點退房。

Great place. The personnel are very knowledgeable and friendly. Art is practically everywhere in the hotel. Exquisite taste indeed. Comfortable rooms. Clean service. I wasn’t blown away with the Italian restaurant at the lobby. Kind staff though. Jordan was such a gentleman and even walked us to our destination point outside the hotel despite the cold weather, making sure we arrived on time to our appointments. Overall, it’s a very fine establishment and would highly recommend the hotel to everybody. Will stay again.

This hotel experience was amazing from arrival to departure. We absolutely loved everything about this place. We booked through the AMEX Fine Hotels program and the amenities provided did not disappoint. Our room was truly huge compared to other luxury hotels in Europe. The bathroom was luxurious, from the Dyptique toiletries to the Dyson hair dryer. The breakfast was fantastic! I don’t think I’ve ever had eggs more perfectly cooked day after day. We spent a lot of time relaxing in the lobby bar, which was a perfect respite from the outside crowds. Maybe my only suggestion would be to have that remain open longer. Midnight on a Saturday in Amsterdam felt very early for a last call. We cannot wait to come back for our next stay!

The best! I spent 4 marvelous days in Amsterdam, and this hotel is just the best in every aspect. Location, beautiful building, refined architecture, great service, relaxed ambiance. It even has a very complete spa. All the staff lovely people! A place to ho back to.

My group of 7 ladies rented 4 rooms for 4 nights costing a total of $14K at this hotel. The hotel is beautiful, but the staff is horrible, the restaurants are terrible (except for breakfast and Freddy’s Bar) and there were constant problems!!! Our bill had 18 mistakes: the price of each room had multiple mistakes creating an extra 5K added to the total bill; one of the restaurant bills was signed and paid for and then an additional €200 was added to the bill at checkout (without an explanation); each trip scheduled through the concierge was incorrectly charged - always to the benefit of the hotel; the list of incorrect charges goes on and on… We spent 4 hours working with 3 different managers; Roman, Patrick and another manager that’s name started with a “R” to try to fix the billing issues - all were condescending and rude. They agreed all of the bills were incorrect but repeatedly fought to change each charge to the correct amount. I felt like I was speaking to sketchy used car salesmen! The concierge claimed they ordered a private guide and a driver for a day, but the driver and guide never showed up. They found another driver that was waiting for a different hotel guest and had him take our group to our day trip - after we waited for over an hour. The driver was not a guide, didn’t know our arrangements, and was unable to give any information about the area - we were incredibly disappointed! In the end, we overpaid a bit, but we were so tired of being insulted and chose not to waste anymore vacation time. I strongly suggest you never stay at this hotel!

First rate boutique luxury hotel in the middle of Amsterdam.Loved the intimate nature of the Hotel.The rooms were well appointed and the bed was super comfortable.Small table allowed for business activities.The bathroom was very luxurious.The daily breakfast was not to be missed

Hotel is very nicely located in the centre of the historical canal ring area. I just stayed one night and did not have the opportunity to visit any of the restaurants. However, my major disappointment was in relation to the room service. After a long day I come to my room around midnight and decided to have quick dinner before going to sleep. I called the room service to order tomato soup (only choice) club sandwich with fries and a coke. After half an hour, I received a call saying that they ran out of soup. I asked why it took half an hour to figure out they had no soup, the gentleman on the phone was not apologetic. He said, I don’t know that is what they told me from the kitchen in a rude way. Then I waited another 25 minutes to receive my order. They forgot the french fries and brought a bottle of coke without opening the cap, no glass and ice. I called again they said they forgot the fries and the glass but they can bring it in a non apologetic way. In the mean time, I found a glass from the mini bar area which I usually hesitate to use since I am not sure how long they have been there. I also found a bottle opener for the coke. When I tasted my club sandwich, it was cold and the tasted bread was very hard to eat like a rubber. I seriously think this hotel has a problem with the room service which needs to be fixed starting from the chef to the person who has been answering the phone.

If you don't know Amsterdam, this hotel will work perfectly for your first time, the location is central enough, is a beautiful sector, food in the hotel is amazing, take the breakfast in the hotel. The hairdryer is dyson, bed is high quality, everyone in the hotel is really nice. The Italian restaurant in the hotel is also excellent. 5/5 in everything, if I go back to Amsterdam i will stay in this hotel.