Holiday Inn Express & Suites York NE - Market Street

The hotel was left without water service due to major issues with the pipes and all guests had to cancel emergency reservations. The internet is a total disaster and the cleanliness is 3/10, I had to clean the Duchamp because it was in pink slime and clean the air filters. DISAPPOINTED

Summary: This hotel is poorly managed. Employee morale is low, and a "pass the buck" attitude dominates. Very little is spent on maintenance. Review: My family of five stayed in a suite (2 queen beds plus sofa bed) from 1/29 to 1/1. During our visit, the hotel lost water for approximately 18 hours, from the morning to evening of 1/30. Not hot water, *all* water. This was apparently the second time within a week. On New Year's Eve, there was no other hotel option in the area. So far, we have not received a refund. Upon checkout, we were informed that the manager was on-site but could not meet with us because she had to "get herself together." Based on how the rest of the hotel was maintained, I imagine that the cheapest plumber possible was hired, as the job wasn't done correctly the first time. When we left on 1/1/2024, I counted 7 cars in the lot. Other notes: An adequate supply of towels is not maintained. When we checked in, we were offered pool towels because no bath towels were clean. Even before the water went out, both public bathrooms on the first floor were out; one had a clogged toilet, one had a broken sink. The workout facility was also poorly maintained; there were marks on the wall, and tears in the wallpaper were left unrepaired. On a positive note, the beds were comfortable.

We stayed five nights. Two of those days there were problems with the water: No hot one day, a water main break four days later. Everything else was very nice: staff, room, breakfast.

The room smelled like stale cigarette smoke. It was clean but had a cigarette odor even though it is a non smoking facility.

Pretty rough looking because of the construction in the common areas but the rooms themselves were great. Definitely red to fix the elevator

We were greeted by Bridgette whom was a delight and attentive. Our initial room had no heat, we were given a different room soon after. Only one light fixture worked in bathroom. Biggest complaint overall was the pillows. Horribly uncomfortable, we both had stiff necks. Location was ideal for all we wanted to do. Breakfast was good