Nicholas
18 de enero de 2024
The staff were incredibly nice. The breakfast was hot and better than expected. The rooms and everything else in the hotel seemed immaculately well-kept and clean.
However, their pool’s chlorine concentration was so high, my daughter and her teammates all had intense skin irritation. My daughter’s hair changed colors and some of it is falling out. When we noticed this, the (very friendly) person at the front desk said their pool’s chlorine levels were a little high lately, though they didn’t mention this upon check in nor did they post signs.
On top of that, the hotel ran out of hot water around 7:00 AM, leaving me with an ice-cold shower. I reported it to the front desk and they weren’t sure if it was an issue of too many people using hot water throughout the building simultaneously or if it was a glitch in the system. The water was hot again the following day with the same settings.
I don’t like leaving negative reviews, especially when the facility is clearly well run otherwise - we just seemed to draw the short straw for our stay.
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