Amy
26 de febrero de 2024
I had reserved an Executive Suite with a check in time at 3 pm, check out time 12pm. Upon arrival I was refused entry at 3pm and was told that check in is at 4pm. After sitting in the parking lot for over an hour I was finally able to check in after 4pm only to be placed in a handicap accessible room, not the executive room I had paid $200 for one night. I was told check out was at 11 am not 12 pm as it stated on my itinerary. The front desk clerk was very unfriendly when I asked the way to the hot tub that I was very much looking forward to after sitting in the parking lot for over an hour. Was told “there is no hot tub” the hotel website clearly shows an indoor pool and hot tub.
FYI: the so called heated pool that they did have was very small and ice cold.
Once arriving to the room it seems clean but had a stale smell.
We stayed 5 minutes then quickly relocated to the Comfort Inn across the way. Where we were greeted by friendly staff, enjoyed a very nice hot tub. The beds were so comfortable and the breakfast was excellent. They even gave us a complementary late check out.
Live and learn but I am so thankful for the Comfort Inn as we were able to enjoy our trip!!
Traducir