Red Roof Inn Gurnee - Waukegan

Pros: Clean, staff was helpful when asking for extra things, room prices were great & they provided info on transportation services to & from boot camp graduation. Cons: A lot of smoke smell by the rooms that were closer to the doors (from people standing outside to smoke). The condition of the hotel & room was a bit worn out & the bed made popping sounds everytime we got in & out of it from the metal bed frame.

Front desk staff was pleasant. Put maid service needed sign on door they turned the sign on do not disturb and never cleaned the room.

Even though the hotel needs updating, it was a good place to stay. The room was smaller than we expected but it was clean and the beds were comfortable. Overall, a good experience!

This place is so Disgusting and nasty the walls are chipped the paint is peeling the rugs are filthy the shower is nasty!!!! Poor customer service, very rude employees! Please don’t go here don’t waste your time or money!

The room itself was ok can tell they don’t really sweep cause the floor was dirty the customer service sucks major I asked for washcloths and towels and was told I had to wait til 11 they still didn’t bring any the location of the hotel was in a good area

Enjoyed our 3 night stay in our 2 queen bed room. We were here for my son's Navy boot camp graduation. It was only like a 7 - 8 minute drive to his base. -- Which was really convenient, because I had to make 4 trips total back & forth picking up my son & taking him back to base. This hotel offers free shuttle back and forth to the graduation. I kinda wish now I had taken it. The traffic on base and also getting out of their garage parking after the ceremony that day was pretty crazy & took forever, so taking the free shuttle would have been good. 😊 Make sure you get an extra free shuttle passes before you leave that morning for your sailor for on the way back 😁 This hotel is clean & comfortable with interior entrance. My son actually wanted to just hang out & rest in our room for a little while during his liberty time. Our bathroom was a tight squeeze, but they did have a long sink counter with a large LED mirror. There was no breakfast. They do have vending machines with snacks & drinks for like $2. They have coffee in the lobby. Our room had a microwave and mini fridge, & we got a coffee maker at request with no extra charge. I would stay here again, however, I would definitely stay on the 2nd floor next time because we could hear all the footsteps above us & it was pretty loud -- sometimes during the middle of the night, which disturbed my husband's rest at times. The property seems safe & quiet, and the staff were very nice & accommodating.

Room was not as expected and could have been cleaner in the bathroom

I did not like the customer service and there was bed bugs on the bed