Great customer service, though they did not have tooth brushes available on my tooth paste. My family and I did get stuck in the elevator, there appears to be a short in the buttons that cause the elevator to go into default mode when pressed more then once. The front desk employee stated it was also not accounting for the proper weight restrictions of 2500 lbs. it’s actually half that weight amount. He mentioned a “large family” also got stuck earlier in the day. He was very apologetic. I will stay there again but would like to make sure the elevator is fixed and tooth brushes were available. Also, they did grant a request for a later check out time.
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