Hotel Roma

One of the main problem at this hotel is accessiblity. There is a lift, but you have to go up several steps to enter on the ground floor and then it goes only to the half landings on each floor , so you still have to carry your suitcase up 12 steps to your room. For me this was difficult. I am in my 70s. In addition, the breakfast choice was very poor. Much of the buffet was not replenished and some of the food, such as the omelette, was inedible. Don’t expect any hot food or Italian cakes. You will find a strudel with non filling and bread for toasting. Coffee is from a self serve machine. The space is cramped and poorly designed. Housekeeping were great but the hotel takes booking from school groups. During our stay we had about 50 students staying for 2 nights. It felt as if we were on school camp. Lots of door knocking in the middle of the night. Location is close to the train station on a main road. If you close the shutters it does shut out the noise. The rooms are small but adequate. The bed was comfortable. The bathroom was very clean and functional. It would be easy to improve the overall guest experience here by introducing porterage to carry bags to guests room and by upgrading the breakfast options .

¡Terrible! Smelly room 4 twin beds looked like an old monastery or hospital, smelly bedspreads a/c did not work drenched in sweat all night. Upon checking out in the morning reported a/c was not working to the older gentleman at the front desk and he rudely replied you were lucky it was a cooler than normal night. Overall Italy left a bad taste in our mouth, very rude people not what we expected. We will not be back.

This hotel is the least friendly place in Italy. The only thing that made our stay better, were the two young Italian guys at the front desk, with their nice smile. The other non Italian guy had a bad attitude, obviously doesn’t know that 50% of a nice stay in a hotel comes from customer service. Now, even if TripAdvisor says that this hotel has free breakfast, it’s only free if you’ve paid for an upgraded room. There is not coffee maker in the rooms, however they have a coffee maker in the lobby but you have to pay and they have a camera (cctv) controlling that you actually pay. No help to carry your luggage upstairs and to reach the elevator you must do it going up through stairs. The Air conditioned was not to efficient and the wifi totally unreliable. We won’t comeback

Only real issues were poor light protection on one of the windows and noise from other rooms and maids. They gave me a high floor room in the rear. If you stay on the street side it may be noisy. There is bus stop right below.