Caroll
3 de febrero de 2024
I accidentally booked into this hotel thinking that it was located in Isla Verde. When I realized that it was the wrong hotel, I immediately called them to cancel my reservations and they denied my request. I called them within 30mins of making the reservations and explained to them that I thought they were in Isla Verde and when I showed up to El San Juan in Isla Verde I had no reservations. So I booked at another hotel in Isla Verde due to all the traffic gridlock from the Sanse festival in Old San Juan. I was shocked when they denied my request even though I called them within 30 mins of booking, but the staff member on the phone was very dismissive and offered no resolution to my situation. They charged me almost for one full night even though I never stayed there! My husband also called them to no avaiI. I now have to dispute this transaction with my credit card and hope that things can be resolved that way.
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