Quality Suites St. Joseph

The desk staff didn’t know what they were doing. The person in charge of the breakfast area had to be asked to wipe off tables, trash was over flowing and surfaces weren’t clean. The hall floors hadn’t had deep cleaned and were filthy as was the elevator and the carpets were stained, showed wear and turned our socks black. There was black mold in the bathroom, no place to hang towels/hand towel and only one trash can. The freezer was almost solid with frost. It was not worth the money and we will mot recommend it to anyone.

The breakfast was good, and the room was fairly comfortable. The beds and pillows were both clean and soft, and the AC kept the room nice and cold. There were a few candy wrappers behind the nightstand though, and the drain in the sink didn't work right so the sink would fill up and take a long time to drain, unless you were willing to dip your fingers in nasty toothpaste water.

Wish I could up load the video but I can't. Staff are RUDE AND DONT CLEAN UP GOOD

Great location!

This is the worst hotel experience we have ever had. Reservation was made and paid for about 2 weeks before we got there. On the day of arrival I checked in about 3pm and after I got our things into the room I left to go visit with local family. When we got back that evening we were locked out of our room. I went to the front desk to see why. The man there said i needed to pay him a dollar. I ask why i needed to do that since i paid in full when i made the reservation. He started to tell me why but I could not understand him at all because of his strong accent. As for the hotel itself: it was dark, damp, smelled moldy/musty and the carpet in the hallway smelled bad and looked dirty and the ceiling was leaking. The people who own or run the place were very rude. Never again would I stay there even if they paid me to!

The Quality brand has no quality control. We don’t expect luxury when we stay at one but this one was in need of maintenance and a staff that cared. Breakfast was sketchy. Very different than the Quality Inn we stayed at in Mountain Home. No pride in ownership or place of employment.

We left our room. It was dirty, bedding had stains of some sort on several areas on top cover and sheet did not look like a freshly laundered sheet. The room was dark, smelled musty. This was the third choice hotel we booked in the last two weeks of our cross country trip. We walked out of this one and lost our room fee, we stayed in one for four days in Salt Lake City but it was not good either. It was a bit better than this one. We loved the one we stayed at in Moab, Utah. It was awesome. Two out of three is not a good sign. I think we may rethink our loyalty programs going forward.

This use to be a nice place in the past so we came back and it’s dirty, mold in the bathroom, no hot water, coffee just out of the kitchen cold. The toilet tank took too long to fill to flush. Saggy hall carpets. Terrible and will never stay there again.

We booked this hotel for our family of 5. After a 15 hour drive we arrived at the hotel to find out they do not allow 5 people to stay in a 6 person suite. When we asked to talk to the manager we were told we could call her the next day. We were not offered another room or anything. They also did not refund our money. I have spent the last week trying to get my money back from a hotel I was not allowed to stay at even though it allowed us to book a room. I am also upset that the manager knew this and did not bother to reach out to us to let us know that we would need to make other accommodations. So we not only have not gotten our money back from this hotel but the management would not even talk to us it was 6pm when we got to the hotel. I am very disappointed in choice hotels. The fact that we were told that there was pretty much nothing the hotel could do was so frustrating. They also told us the manager had no control of the website and had no way of changing the online booking system for their hotel. I am thankful for the holiday inn down the road and how awesome they were to us when we arrived looking for a room. If you want a place to stay in St. Joeseph I would say stay away from this one.