Nathalie
12 de julio de 2023
I would have liked to have been informed that this building was under construction. I doubt my room, facing the scaffolding, was given a rebate. With construction noise starting early in the morning. None the less, we had some good to say. The breakfast was filled with variety, and the selection of coffee was delightful. The staff I started with was fun and friendly. However, our room was never cleaned for during our entire stay. It seemed that placing a sign on our door that literally requested cleaning was the same sign that refused it. And after the third day, bringing this to the counters attention 3 times, it had never been done. When I finally explained that our messy room for 4 was negatively effecting our stay, a new pair of front dest workers discussed it without my presence and decided I would only be credited 40$ on an original price of just under nine hundred dollars for four nights. I found this very unsatisfactory and disrespectful. All in all, there was great potential. The pool was clean and fun, althought being "heated" it could have been warmer, and although it closes at 10pm, the guest key card intentionally stops working at 9:30... So you have to ask the front desk to open the pool door for you. Coffee and beverages all day and night until 10:00pm is generous and I enjoyed it. So this time around, I will certainly not be rating so high. I did not feel the "PLUS" in this BW. Perhaps next time. I would love the opportunity to experience BW at their best
Traducir