Super 8 by Wyndham Rochester

Had to call from front desk to offsite to get checked in. Room booked for 4 people, only 2 towels provided. Room was dirty including hair on wall in bathroom area. Corner areas of room not vaccumed.

I arrived to a dark lobby, once I received my room key, I entered the room that was never cleaned, went back to front desk, got another room, entered that room, it was also dirty and not clean, I went back down to the front desk to get a different room, and 3 time was a charm. The issue in the room was the shower control was about falling of the show wall, looked like someone just tried to apply a bunch of caulk all around it. When I woke up for breakfast, I eat and never saw an employee. Seems to have bad management, it is an out dated hotel.

We stayed for 3 nights. Our room was not cleaned and garbage not emptied the whole time we were there. Had to take our used towels to desk and ask for clean towels each day.

The lobby doors were propped open no air conditioning no lights on had to wait for someone to check us in. It is a creepy location with a creepy hotel definitely not staying there again.

This is 2nd visit in 2 weeks (have family in town) and this visit was worse. The room with king bed we reserved was smoky smelling even this is supposed to be a smoke free hotel. Was offered a double bed room. Said no. Then offered a room with king bed suite. We had to pay up charge. Jacuzzi tub in bathroom had a nice ring of mold around it. Floor grout is black. Breakfast was slim pickings. Just grabbed coffee and headed to McDonald’s!

Had reserved room with king bed. At check-in there were none left! Why bother making a reservation. Was offered a handicap room with a double bed. We took it because we were tired. But a double bed really does not work for a plus-sized couple. Stayed 2 nights and breakfast was limited on what was left at 8:00.

When I got to the hotel, the picture I saw was not of this hotel and the parking lot is in very poor condition. Very decieving. The front desk agent was never seen. Always had to be paged, and was always running in the front door from outside; looked to be from the hotel next door to be honest. There was no elevator so you had to take the stairs. The door to the second floor was wedged open by a brick so it wouldn’t close! I was not given any information about how to access WiFi, or if the hotel even had WiFi. Was not told what time breakfast started/stopped. I got to my room and it was pretty clean and as pictured. However, when I went to shower I found the exhaust fan didn’t work, the vent cover for said fan was covered in mold, the shower curtain rod was falling out of the wall so the shower curtain wouldn’t actually stay where it needed too, and my shower water was barely warm. On my second night there, someone was going up and down the hallway yelling and shaking door handles to rooms. There was quite the commotion. I didn’t complain because I was barely there but when I attempted to check out a day early due to family emergency and I was poorly treated being told they were refusing to refund me, I felt this needed to be said. They do not care about their guests. They care about money!!! I checked out anyway and took the loss of almost $100.00 to get out of there!! Stay anywhere else!!!