Best Western Refugio Inn

First I booked a room with a king, I got a room with double beds. Has a hard time understanding the person that check me in, after I had someone interpret for me, he said that he didn't have any available. The breakfast was aulful. Will not stay there again.

Came in for a wedding and for a small town the BW was excellent. Nicely located and the Motel was clean and laid out well. If there was something I’d knock was maybe the advertised full breakfast. There really wasn’t much as proteins but if you like waffles and cereal it had what you needed. But it was a surprise because we didn’t expect a breakfast so that’s a plus!

I was super sad to pay$150 a night to stay here for my MIL funeral. The room was warm and we told lady at front desk and said pretty much, oh well. E we had to buy a fan from a store down the road. The ceiling in bathroom was stained and missing tiles in wall. There’s a bug trapped behind the beds that my daughter found because she was playing. It had roaches on it. Never again.

On our 7-day stay, the room was not cleaned, beds were not made, nor were fresh linens provided for 3 days in a row. I had to ask on the 4th day for the beds to be made and new towels to be provided. The key cards needed to be fixed on three days to open the door. The breakfast was mediocre and often was out of items. It would have been nice to have some fresh fruit available. The one day they served oranges, they were dried up and hard.

I only stayed overnight. Did not spend anytime there.

From other hotels I've stayed Best Western is always one of the best options for their clean and well maintenance. It never disappoints. Their WIFI is always working good. I like that most of the Best Westerns are around places I can visit or dine in.

Doors don’t lock, the reservation you make will not be available when you show up. There is humidity in the room, the pillows smell, the bed is uncomfortable and the toilet clogged with the manager not willing to do anything about it to help

If I could rate this place with no stars I would, but to write a review it has to have at least one so here it is. When I got into my room I pulled the comforter back on the bed and noticed 3 black bugs, of which I don't know what type they were, on the side of the bed. I noticed they were also on the opposite side of the bed as well and I took pictures of them to show the clerk at the front desk. When I got to the front desk there was a woman and man both speaking to the clerk asking him how much it would cost to rent a room for 2 hours, in which he told her it was the same rate if she had it for overnight as it would be for 2 hours, $130. They eventually left without renting a room and I told the clerk that I was not going to stay there and I wanted a refund. He told me I had to go online to get my refund since that's how my reservations were originally made. I was never able to receive that refund because Best Westerns are independently owned, at least that's what we were told when we called the company to book the reservation, and the owner of that particular one refused to give me one because I didn't ask for another room. No thanks, bugs in one room is plenty for me. Because of this experience I will never stay at a Best Western again.