Usuario invitado
1 de abril de 2024
Unbelievably rude behavior by the front office ***ager known as Mr Mohanti. On a Saturday night on the 30th of March I went out to have a good time at the Hyatt and all was going well until I asked for the bill and the staff decided to just give me an amount verbally without giving me a written bill. When I insisted on the bill, I saw that the bill was lesser than what was being quoted to me by the wait staff. Then I decided to speak with the front office ***ager. The front office executives brought in a surly chap called Mr Mohanti who was dripping contempt. When I saw his arrogance, I put my foot down and became affirmative. That's when all hell broke loose. The lunatic started yelling at the top of his voice, addressing me as 'bloody'. When I asked him to behave, he said that he doesn't know how to behave. I have recordings of what happened and I will upload it if I am allowed to. If I was at some cheap roadside joint that caters to the average Joe, this incident would have been a non event. But when you're patronizing the Hyatt, one expects an entirely different class of service. And the staff are very well trained to handle difficult situations and defuse them. This gentle*** took a routine complaint and blew it out of proportion because of his callous behavior. I am utterly stunned by the utter lack of customer centricity that was displayed. The head of security was in fact better prepared to handle this matter than the buffoon who I had an argument with. Talk about completely ruining a customer's weekend Hyatt.
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