Usuario invitado
18 de marzo de 2024
Having relocated from the Eastern Cape around the time of this hotel's establishment, I was eager to finally experience its offerings in this picturesque locale. However, my excitement quickly waned as disappointments marred my stay from check-in to departure. Initial issues arose with check-in dates, met with a focus on problems rather than solutions. Upon requesting alternative accommodations, my colleague and I were reassigned to other rooms, yet encountered further setbacks; his room featured damp, musty conditions necessitating a swift relocation, while mine, though lacking major issues, suffered from outdated amenities and disrepair, including peeling paint and unkempt bathrooms. Upon arrival, a lack of towels in my bathroom was promptly reported but not rectified, despite assurances from reception. Subsequent follow-ups yielded dirty replacements, exacerbating discomfort. Regrettably, these shortcomings overshadowed the hotel's potential, rendering our stay unsatisfactory. I am compelled to share this feedback in the hopes that others may avoid similar unpleasant experiences.
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