The Ritz-Carlton, Naples

Apesar de estar em obras e reformas, foi tudo muito bem arranjado para o conforto dos hospedes! A comida do Restaurant GRILL estava maravilhosa, alto nível de qualidade, apresentação e atendimento.

酒店在擔心，嚴重影響

Outstanding stay. We had read the mixed reviews and were a little concerned. We had nothing but excellent service. Starting with John and the Valet team. We were escorted to Club Lounge for check in. Patty in the Club Lounge was warm, welcoming, friendly and asked about reservations she could help secure. The Club is an experience in and of itself. The grab and go pantry at the entrance offers a variety of chips, snacks, candy bars, water, soft drinks, juice, coffee 24 hours a day. Breakfast is outstanding. A station that has special offerings as well as made to order eggs. Fruits, yogurt, cereal, breads, bagel, pastries, and hot items that include bacon, sausage, eggs, potatoes and oatmeal just to name a few. And all the accoutrements you could want. The offerings at lunch are mini sandwiches, a variety of greens and vegetables and delish dressings. Fruit and cheeses. Pastry items. Hot lunch items as well as soup. Hors d’oeuvres are spectacular. Sea bass with artichoke was an offering one night. It was the best sea bass I have ever had. Always a generous offering of salad, meats, cheese and hot options (meatballs, lobster Mac & cheese). The desserts are always a special treat. Mike, the bartender, makes a fabulous cocktail. Some of our favorites were sidecar, special old fashioned, and the best dirty martini’s. Clariel went above and beyond to make sure we had anything we wanted. We thought our room was ideal. We were in 1151. Great view of sunset and the ocean and the pools. We enjoyed the balcony immensely. Housekeeping was twice daily which was a nice touch. We cannot wait to return. Our stay was fabulous.

Ritz has their customer experience dialed, as always. This is a beautiful property, with luxurious rooms and beds, set on a great beach. We came for a conference, and the hotel absorbed the bustle of a conference better than any other I can think of. There were hundreds of people at the conference, yet the bars and common spaces didn't have the usual conference feel of noisy and crowded.

Great Hotel and great staff Chris Corona and The Photography Concierge were amazing during my stay, and helped me capture my engagement in a memorable way. I couldn't be happier with how the pictures turned out, and Chris himself was a great person to work with. I highly recommend him for anyone wanting photos taken for anything while you're here!