Waldorf Astoria Park City

We had a wonderful stay, and I just wanted to thank Breanna W. again for helping us with our room accommodations. We had a great experience…everything from the unique touches like the ski valet, to s’mores, hot cocoa aprés ski drinks, to bath robes in the room. We utilized both the gondola across the street to access the slopes, as well as the free shuttle service to ski another part of the mountain,l and to go into town in the evening. The complimentary shoe shine was also a welcome treat. We also enjoyed the two large hot tubs as well, much needed after long ski days. Only suggestion would be to offer complimentary parking for Hilton Honors elite members. We have stayed at this hotel twice now and would love to come back again.

Had dinner there on Wednesday, March 27, 2024 in ‘Powder’ restaurant. The chicken sandwich was all fat and cold. When we sent it back with the manager, he disappeared and never returned. We were then charged $34.00 for this inedible “meal” by our server.

My recent stay at the Waldorf Astoria in Park City left much to be desired, despite the luxurious reputation of the brand. I had high hopes for a comfortable and restful night, especially considering the hefty price tag and the promises that came with booking through my AmEx. Upon check-in, I was initially assigned a standard room, but after inquiring about the promised upgrade, I was moved to a supposedly better room. However, my excitement quickly turned to disappointment as I entered the room only to be greeted by a strong odor of cigarette smoke. Understandably, I requested another room, which seemed like an inconvenience to the staff. Unfortunately, my troubles didn't end there. The alternate room I was given happened to be adjacent to the hotel entry road. My hopes for a good night's sleep were dashed when a semi parked outside at 3:00 am, abruptly awakening me with its blaring horns (or air brakes) and unloading activities. Despite my attempts to return to sleep, I found it impossible as my rest was further disrupted by subsequent disturbances from the truck. Upon check-out, I expressed my dissatisfaction to the front desk staff, who appeared sympathetic and promised to address the issue with the manager. Despite assurances of a follow-up, I left without resolution, as the staff was not available when I returned from retrieving my suitcase. Dishearteningly, my attempts to seek redress after the fact were met with silence. Despite a phone conversation with the hotel manager, who pledged to investigate the matter and promised to call me back, I have yet to receive any follow-up, even after three weeks. In summary, my experience at the Waldorf Astoria in Park City was marred by sleep deprivation in what was supposed to be a five-star accommodation. However, what was even more disconcerting was the lack of concern shown by the staff and the utter failure to follow up on their promises. Such lapses in service are unacceptable for a hotel of this caliber and have left me deeply disappointed.

Great stay, with great service and stylish accommodations. The staff were incredibly helpful and the ski valet team was awesome. Would definitely stay again. The on site restaurant was great and the onsen/pool facilities were clean and very relaxing after a day on the slopes. Would highly recommend.

We visited this place after a stay at a sister property, the Conrad Dublin last October. This place is nice and modern but for their price point (over $1600.00 a night), the property should be spotless and every need attended to. The valets were slow to come out open our arrival and no one assisted us with our luggage. The property is nice but not for this price point during high season, as there are many areas that needed attention and these should not be pointed out in a review. The jacuzzi area we visited for 2 nights was in desperate need of attention around the grout lines and edges. There were large chips and large voided grout areas and I would expect this at less expensive hotels but not this property. This was found at one of the jacuzzis we visited and I did not check out the pool or the second jacuzzi. The room was nice but extremely small and again, the tub area (tile and grout) needed some much needed TLC and the shower head water flow was far below standard. Nearly all of the staff were always helpful and friendly and the valet service was a nice addition (except doing our arrival). We did not eat at the restaurant because of the reviews, so I wasn't't going to chance it but the nightly s'mores was nice. This location could be a 5-Star destination but its not.

This was probably one of the best properties I have ever stayed at. Not just for the property itself, but the staff. Amazing from opening the car door. Extremely helping and polite and took ever opportunity to ensure my wife and I had a amazing stay. At check in, greeted by Nicolas. He upgraded us to a 1 bedroom suite, which was outstanding by the way. Took every opportunity to make us feel welcome. Room service was great with the special touches that George gave us by presenting the meal in an elegant way. He also sent up a special gift, which was appreciated and enjoyed. The powder bar staff was very pleasant, can't remember the gentleman's name behind the bar, but was very kind. Hailey also met us at the fireplace as we waiting for our food to take up to the room with a couple of drinks on the house. We took a few restaurant excursions with the help of Angel who helped us navigate the buses and trolley with perfection. All food was delicious. I can't say enough about the staff. Thank you for a great time for our special occasion. It was the first time in Park City and hopefully will not be the last. Again, thank you.

Let me start with the hotel staff, who should be trainers for other individuals in the hotel/hospitality business. I can not say enough good things about the staff of this facility, and I mean that! From the moment I pulled up until the day I checked out, it was a 10/10 service. Every single staff member was hitting all the touchpoints of impeccable service! The bartender was a skilled mixologist and kept a very relaxed atmosphere! The restaurant staff were excellent! I only dined at the property for breakfast; the menu has something for everyone. I enjoyed the breakfast smoothies. The room was amazing! I graciously thank you for the Diamond member upgrade! I also appreciate the effort to recognize a Veteran. The atmosphere of this hotel was very warm and inviting. I plan on booking with your property over the New Year's week. Thanks again for a great experience!

Pure class. The staff and service exceeded our expectations in every way.! Sharif at concierge booked everything for our ski trip from transportation to ski rentals and dinner reservations. The manager, Ali, and his team were wonderful.