Amy
17 de octubre de 2023
BED BUGS. Yes, there were bed bugs in my bed and i have the pictures and bites to prove it. Luckily, i saw one crawl by my head before I fell asleep. I grabbed it and threw it in the sink. I Google image searched it and sure enough, bed bugs. I saw two at the time. I went to the front desk and told the guy what was going on. He seemed surprised and moved me to another room and let me check it before he assigned it to me. He was nice enough but didn't apologize for the inconvenience. I went back to get my things from room 115 and checked the bed again. Now, there were 5 bugs that I could see crawling around. I'm sure there were more than that hiding but I wasn't going to look for them!
The next morning I called the manager asking for a refund and she said she would look into it and call me back that day. I never heard anything and called her back the next business day. Since I booked through ******* she was waiting to hear from them so she could initiate the refund. She said they found 2 dead bugs but that's it. Well, I guess who ever stays in room 115 will have to let them know otherwise. She never really apologized and basically treated me like I was exaggerating or being untruthful. Again, never got a call back so I called ******* and they called the hotel on my behalf. I did end up receiving a refund but I never heard from the manager again. This was handled so poorly and I would never have taken the time to write this had they handled it appropriately. I will not be back.
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