Annetta
3 de diciembre de 2023
When we got to the hotel, everything looked updated as far as outside the building and inside the lobby. Checking in was also good with a friendly staff, but that changed fast once we got to our rooms. Within 5 minutes of being in the room we saw 2 cockroaches, one in the bathroom and one by the coffee pot. We immediately got our stuff and went down stairs, and the staff offer to give us another room but I refused because if they are in one they are in all. They refused to give me my money back, even after talking to the manager so I had to file a dispute with my CC. They was very very rude with the situation and I’ll never stay there again or recommend anyone else too!
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