We stayed during the recent snowstorm. The staff was stressed because of staffing shortages. Most of them did the best they could under the circumstances. Unfortunately, there were some staff who were downright rude. One woman, I didn't get her name, as her long hair covered her name tag. She works at the front desk(has very long fingernails). After my initial contact with her, I went out of my way to avoid dealing with her.. That being said, some staff stood out as stellar. The manager(didn't get his name. Tall, longer hair, glasses) was so pleasant and helpful. Sonya, at the front desk was amazing and very cheerful. A special review goes out to Kenny, who despite the challenges of the weather, staff shortage, the hotel being loaded with people who were unable to leave and go out to eat at other places in the area, was always pleasant, very helpful and worked hard to do the best he could, always with a smile. He was great to our business group who was there. Kenny is a gem!
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