Kaitlin
25 de febrero de 2024
I have never had a poor experience at an embassy suites prior to this one. The hotel was overcrowded and impossible to use the elevator, since they were always full coming from the top floor. We didn’t mind taking the stairs down 4 flights to get to breakfast, but the stairwells were locked, which is a fire hazard. We walked around the hotel for 20 minutes, trying to find a different stairwell and found ourselves in a an employee parking structure. An employee found us and noticed we were lost and was able to use a key to allow us to access the breakfast area, but did not unlock the stairwell despite our request for others to be able to access the breakfast area. The employee admitted that the hotel was overpacked and that they had not enforced limits to how many people could stay in a room. the cocktail hour had limited, snack, selections, and no forks to eat the potato salad.
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