Usuario invitado
11 de marzo de 2024
The hotel is rated as a 5 star. Unfortunately, not sure how this rating is achieved. The hotel.amenities such as pool lounges, room and lobby furniture is tattered and dated. It requires a refurbishment or replacement. The poolside service is not any better. You struggle to get any service for drinks at the pool which is included in the all inclusive package. At the peak period, on 19 December in the morning we were told that there are no towels for the pools and beach as the hotel laundry service could not deliver. For a five star hotel they should have a contingency plan as the problem cannot be passed onto paying guests. The pool at the hotel was closed for maintenance from 18 December 2023 for a week due to maintenance. Guests of this hotel were forced to use the pool of the neighboring hotel at Sandies. If we wanted to do so, we would have booked at Sandies and we should have been informed of the maintenance issues at the time of booking. It is quite perplexing why the hotel would choose to do maintenance during the peak festive holiday period. The Savanna restaurant at Sandies hotel offers a buffet selection but it has no concept of variety. Apart from changing one or two vegetarian dishes each day, all the dishes such as chicken, fish pasta and desserts are the same every day. The Ala Carte option at the Terrace does not offer much options for lunch or dinner either. However, the breakfast options are good at the Terrace and recommended. If you want something different you will have to patron the Onda Bar restaurant which is a cash bar that is not included in the all inclusive. This hotel does endeavour to upkeep the general cleanliness around the property. The staff are very helpful and friendly. However, this does not account for the hotel's 5 star rating which is misleading. At best this hotel should be a 3 star, unless it undergoes a serious upgrade of it amenities and services.
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