Mercure Maitland Monte Pio

The property was so unique with loads of history attached. We were sorry we didn't get to spend more time.

Hot water system was extremely noisy. Other patrons showering after a late night at a wedding. We were woken by the noise that happened 5 times after midnight.

We had a pleasant stay. Our room was clean and comfortable. An eclectic decor in some parts of the hotel was pleasing and bright. Staff were all welcoming. We would book again.

Pleasantly surprised, very quaint motel and our king room was spacious

This box is not big enough! 1st room stunk like wet carpet cheap perfume & mould. View was solar panels & a wall. Lighting useless. Only usable light was in the fridge! The furniture was dark & worn with ripped chairs. The shower door had a note – don’t close the door as you would get stuck. Say what? The door to the bathroom was broken. The metal door latch was sticking out waiting to slice anyone who walked past. The lounge stunk of musk and I started to cough & wheeze. After sitting on it for 5 minutes I came out in a rash and started to itch. I think the chair had fleas. Got a new room. 2nd smaller room overlooked the carpark. Ceiling light and fridge light didn’t work. Looks like the fridge didn’t fit the cupboard so why not cut cupboard and leave the timber lying on the floor. To contact reception in person, if no one there, go outside use the A/Hours phone. The front doors are locked at 9 pm /9.30 pm and you have to use swipe card to get in. This is ok if the swipe card box worked properly. When changing rooms, they did not give us access to the new room for three nights. I had to keep going to reception. This hotel is in major need of maintenance with several lights, including Fire Escape lights not working, hanging off walls or flicking constantly. This could be the great building it looks like on the internet. But alas, looks are deceiving. My main issue is the smell. The lift is the worst place. It smells EVERYWHERE. All the time.

Old historic property, clean and comfortable. The lady on reception was friendly and informative, Would stay again.

The building appears to a former Abbey or Aged Care facility or similar institution. Fairly dated. Inadequately maintained, bizarre mix of decor. Needs reno or at least refurb. Friendly staff though a bit non-conformist (no staff identifiers). Breakfast was good. Isolated location, so surrounds are quite suburban. Close to the hospital. Reasonably priced though probably a bit high still for the facilities. The pool and pool gardens are a shocker.

The worst motel I have stayed in for along time. The air conditioner did not work property usb charger did not work and carpet worn and frayed bed hard as a rock noisy

Great food & bar facilities on site. Interesting regal style architecture & decore. Pleasant sitting areas. Nicely renovated rooms. Comfortable beds. I would go back if ever in the area again. Very pleasant staff. Thank you for your kindness.