Emerald Hotel

The hotel’s location is perfect, right in the town centre. It has a private parking building of several levels attached to the hotel. You can access the hotel right from parking lot with your room key. The hotel’s signs can be a little confusing though, so be aware. The room was fine. It was spacious and reasonably clean. The furniture looked quite old though and needed updating. There were only 3 clothes hangers, which was not convenient. But if you are looking for a great location, this is it.

房間乾淨寬敞，我和同事都是非常滿意的

Where do I even start?! Bluntly put, this place was disgusting and hideously expensive for what you get ($176 for something far worse than a motel). The Emerald describes themselves as a “hotel that offers all the benefits of boutique accommodation”, which sadly I don’t agree with. I’m honestly not sure that this can be called a hotel, let alone “boutique accommodation”. I’ve noted an unfortunate number of issues with false advertising. I chose this place because it had a spa pool, so imagine my disappointment when I found out that it doesn’t have one and it looks like this has been the case for a long time. The pool is worn and dirty and where the spa was, is now deck with a table and chairs. Very annoyed. So don’t believe the pics you see on here. My room was very big, but I feel like I was duped again as the picture when I booked showed a balcony and windows, but mine didn’t have one and the window looked out to the hotel corridor, so I had to close the curtains for privacy. Other things that are listed in the amenities and weren’t there: phone, dvd/cd player, coffee/tea maker (it was a jug), minibar. And their own website states they have “Sky TV”, but this is also not correct, as all channels unique to Sky are not available, so it’s Freeview on a sky box (possibly even less channels than Freeview though). The “King” bed was actually just two twins pushed together and it had the uncomfortable seams running down the middle of the bed. The hotel does have a car park at the back of the hotel but be aware as space is very limited (I only saw around 10-12 parks on the 2 floors I went to) and the area is pretty tight to get in and out of. Luckily I managed to get a park on L2 because I don’t know what I would have done otherwise (max 8hr parking on the street). Other issues to note: - you hear the churning of the plumbing pipes in the ceiling anytime someone uses the bathroom (happened throughout the night) - Dirty ‘drip’ marks on the walls, and bathroom - Could hear every word of people’s conversations at 12.30am in the corridor - Receptionist was in the middle of eating when I checked in and again when I checked out For the price I paid ($176 for one night), I was expecting something better than this. Most things would be better than this place. So of course I would I l not recommend staying here and I won’t be returning.

I stayed here 10 years ago and it was good, so I re-booked for this visit. The entire place was filthy and run down. It needs some serious money thrown at it. There was no parking (most sites are allocated to contractors that stay) and the entire garaging area was foul - bins overflowing etc for the entire week of my stay. The room overlooking the river was well sized BUT, whilst plates.cutlery supplied, there was no way to wash these nor were they taken from the room and replaced with fresh ones. No t-towel either and bench tops were not wiped - the room service was the bed sheets pulled up. Balconies need to have some privacy from the adjoining rooms - I really did not want to be listening to the neighbours adventures! My key card would not work on the second night I was there and as it was after 8 pm, I was not game to walk around to the front of the building to gain access, instead waiting for somebody else to drive in so I could gain entry. No real apology for the hoodie wearing receptionist. Classy; not! Won't be staying ever again, total waste of money and a let down whilst I was in town visiting relatives.

Please trust me when I tell you things cannot get worse! If you have ever watch Faulty Towers thinking the show is an over exaggeration of how bad things can get, let me tell you a night at the Emerald Hotel makes Basil's establishment look like the Ritz!

Hotel is run down, abandoned and quite eerie. We came for a weekend in February. Booked it as the photos on the website looked quite nice. These photos must be years and years old because it do not be fooled, it doesn't look like this anymore. Lady on reception was nice, but everything else was average. We must of been upgraded to the suite. The room was huge, it was comfortable enough, had some new carpet (garage carpet) lol, and over looked the pool area. Just the entire hotel had a creepy feeling about it, we didn't see any other guests while we were there, had to walk through a maze to get to the room. The pool looked un-swimmable and has been infested with pigeons and bird poo all over the deck/pool area. Pool wasn't green but had feathers floating all in it so we gave it a skip. Wish we read the reviews before we booked 😂. Looks like the owners have just let it go.

Great location if you want to be close to town, events and restaurants. The Rivers Bar & Restaurant right next door is great. Nice view of the river and the apartment was spacious.

windows did not shut completely, rubber seal need to be replaced, hence noise from air con units outside, other wise no complaints would stay there again. room No 8255.

Nice clean comfortable bid room. A bigger fridge with a freezer would have been better. Would stay again