The ARC Hotel

The hotel and room both very clean, staff was friendly, breakfast was good. The shower had great water pressure and awesome shower head. The keurig was a plus. My only complaint is that the pillows were flimsy, but that's just my personal preference. If I ever go to Ft. Smith again, this is where I'll stay!

Great location for just about everything…restaurants & only 7 minutes from my event. The front desk was helpful & friendly.

The hotel was nice and quiet. The indoor pool was out of order from the snow storms but that wasn’t a deal breaker. Overall friendly staff and clean rooms.

The only 2 things we didn’t like about the suite we were in were the lighting - bad color, too bright, and not good for applying makeup in the bathroom - and the shower design - no shower door so the floor got SOAKED every time someone showered. Everything else was actually wonderful. Prompt service and polite staff. The bkfst was pretty good too.

We had a great stay. Wonderful hot breakfast, great room and friendly staff. They had adequate plug ins near the best for our CPAP machines and luggage carts which we appreciated.

Staff was friendly. Breakfast was good with lots of options. Disappointed the hot tub was closed due to a busted water line.

Lobby was nice. First room wasn't vacuumed, so they gave us another. No available luggage carts. It was late, 11:30. They gave us late checkout for the next day. Sheets and towels were clean. Sink and toilet clean. Bed was pretty comfortable. Nice pillows. Didn't see any bugs. Walls dirty. Chairs stained. Ceiling water stained. All dusty. We rinsed the air filters from the heater in the tub. Tub drained very slowly. Furniture was all banged up and wobbly. Had to be careful not to knock over the microwave cabinet. Next morning, breakfast was pretty good, scrambled eggs, sausage, biscuits and gravy, the usual bagels muffins and cereal and yogurt. It was well stocked and the attendant was efficient and friendly. Didn't use the pool. Hot tub was empty/broken. Back in room, shower valve was broken wouldn't direct water into the shower. But the tub didn't drain anyway. We washed in the sink. Our "late checkout" key card quit working at 10am (should have worked until noon), and housekeeping tried to come in by 10:30ish.

The hotel was very clean. My room was what I expected. I slept great and woke rested. My coffee machine did not work. I was up at 5:30am so breakfast was not ready. Not happy that they didn’t have 1/2 and 1/2 for my coffee. Those were small things and I did not reflect that in my star rating.

Hot tub broke during entire stay. Pool was heated for first day only - rest of stay pool was cold. Breakfast first day was great. Second day came to breakfast at 8:20 breakfast was supposed to be until 9:00 absolutely no food available and none was refilled only was able to get a bowl of cereal and a piece of toast - they were even out of coffee. Start of stay was great and went downhill from there.