AmericInn by Wyndham Fort Dodge

This is the 2nd time I've stayed at this property. The 1st experience was nothing like this one. Upon arrival, the woman working the front desk was less than friendly. When entering our room, there was paper cups on the floor as though it had not been cleaned from a previous guest. That night we decided to swim & there were other guests in the pool yelling about fighting. There were no towels in the pool area, the front desk was kind enough to give me 2 towels for the pool but apparently had previously refused the other guests towels as that was the reason they were yelling about fighting. Breakfast was decent. Check out was ok, however 2 days later I got a charge for the hotel stay. When I called the hotel & spoke with the manager, the manager screamed at me & said she never swiped my card or charged me. She kept yelling about an Amex card, I explained to her that I have l dont have an amex card & that I paid through *******, which raised her anger because she was upset that I booked through a 3rd party. I again tried to inquire why my "incidental" card was charged for the stay, she got very aggressive & said my card is nowhere in her system. She continued to talk over me & refused to let me get a word out. I tried to suggest maybe my card got tied to another room somehow & she said "you dont get it, we dont have your card on file, what dont you understand". WORST CUSTOMER SERVICE EVER. From start to finish- horrible customer service.

I had a broken sink but I fixed it and toilet was acting up. Room was clean and my son loved the pool! We sat in hot tub one night the next day my son woke up with rashes on his legs and was itchy and that night hot tub was shut down due to high PH level. Wish we would’ve known that the day before. Person that checked us in wasn’t very friendly but the guy that worked the next night was very polite!

There was no early check in even though rooms weren’t full. The “fitness center” had two pieces of equipment a treadmill and an elliptical and only the elliptical worked. No one answers the phone.

I booked this room so my son and I would have a place to stay before he moved into his apartment at Iowa Central. On the 6 hr drive there, we got a notification that move in was postponed until the next day due to weather. I was only able to take one day off due to my work schedule, so I called the motel to see if there was anyway that my son would be allowed to stay there alone, he is 18 the front desk girl was completely unwilling to accommodate, even when I explained the situation I asked if there was any exception that could be made, he has a very responsible kid And it was a Sunday night but she refused to help saying he absolutely needed to be 21. Luckily, I was able to find another area accommodation that was more than happy to assist, given the extenuating circumstances. The poor customer service cost me over $100 and them any future bookings.

Everything went really smooth and Alicia was extremely helpful and very friendly. Nice to have a friendly and warm person when getting off the road due to a blizzard

When we arrived for our stay to visit family that we had not seen in two years everything seemed well and good. That is until we found that the hot tub was not working and the heated pool was not heated very well. We informed the front desk personnel know and were told that they didn't know how warm the pool was because they didn't like being around water. The hot tub jets did not work the one day that it was deemed safe to use. In addition, my card was authorized twice for the stay and I am still waiting (11 days for the authorization to be removed from my account). I contacted the hotel twice and they told me there is nothing they can do to expedite the matter, even though my bank assures me that the can. Finally, the free breakfast seemed to be free to everyone, except paying customers. My wife saw on several occasions people walking in the front lobby on their way to work to have breakfast. There are lots of other options in the area, I would avoid this one at all costs.

The front door was broken. The hot tub never works. They shouldnt advertise it. Breakfast was minimal at best. Items were not ordered on the truck for breakfast.

The staff were efficient and ALL practiced "Iowa Nice". Then made you feel welcomed and well cared for. The inside has been recently refurbished/repainted. The breakfast had many options. The nearby Tom Thumb restaurant was a great sample of local Iowa fare.