Best Western Plus Estevan Inn Suites

The hotel was decent enough and there’s a restaurant within close walking distance. The service from the front desk staff left a little to be desired. I checked in with a colleague who is a Platinum member of the Best Western Rewards program and was treated like gold. The woman at the front desk was very friendly and chatty with her. Then I checked in and it was as if a completely different person was serving me. I can’t say she was rude but the friendly demeanour was gone and I felt like I was being treated like a lower class of person, for lack of a better term. My colleague received a complementary bottle of water and I was coldly told that that was for platinum members only. I can completely understand that platinum members receive extra benefits (I am a member of most hotel programs) but it was the tone in which she delivered that message that was unnecessary. That kind of blatant difference is how two guests were treated at the same time both surprised and disappointed me. The hotel is clean and other than my experience at the front desk I was satisfied with it. I will stay there again if travelling to Estevan for work but only because I like the location. I will hope for more respectful treatment next time.

Hotel staff were friendly and helpful. Pool was closed and unavailable. Bathroom had hair all over the floor, beds were incredibly hard. Breakfast was served it to-go bags (we were told this was due to low occupancy). The bags were packed randomly (rather than per person like the forms) and liquid was in a hotel cup rather than a juice box or milk container). Not the quality expected from a Best Western Plus location.

The title says it all! The staff at this location went over all expectations of resolving the maintenance issues that occurred. Great job Lance & Fariya! This is a very good location and I have stayed here a number of times.

Decent rooms, beds could bed better instead of hard as rocks. Everything else was good, decent complimentary breakfast as it gets, too bad pool area wasn’t open, it’s been closed for some time. All in all, good for the price you pay

Our room could have used a good thorough cleaning. We noticed quite a bit of dirt and crumbs on the floor and in and underneath the sofa bed.

Wendy assisted us with our check in and she was awesome very friendly which was much appreciated after driving all day from Edmonton.

Liked the building and room level of maintenance and professional front desk staff. Did not like the location of the facility.

This was another stay at a Best Western Plus and it was again perfect. Everything exceeded our expectation. The breakfast with 4 different type casseroles was epic.