Rebecca
24 de agosto de 2023
I reserved a room for two adults and three children. And I put in my notes that I would need a cot. We checked in, and the man sent us to a room which other people were already staying in! Then when I went back to the desk, he gave us another room, and I asked if there was going to be a cot and he told me not to worry about it, so I assumed there was going to be a couch. We got in the room. There was two full-size beds. I went back to the desk. The guy told me it would be extra for a cot. I told him I wasn’t paying anymore because I noted in my reservation. Then he told me they didn’t have any cots. I got really upset. It was after 9 o’clock at night with three little children. They they first told us the three of us should just sleep in a bed together and then offered
offered me bedding so someone could sleep on the floor, at this point I totally lost it and was yelling at the man, then told me he was going to call the police on me, and it was all the fault of ********** that I did the booking through not the hotel I was at. My children who were also very excited to swim, already had their swimsuits on and when we saw the pool area there was a large, empty hot tub next to the pool, with no barricade, or anything around it someone could’ve fell in and got severely injured. We ended up leaving and thank God found another hotel at 10 o’clock at night.
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