Verified traveler
13 de noviembre de 2023
The rooms were clean, and in general we were very comfortable, but there were some problems
When we got there, the receptionist was excellent but when we got to the second floor, they were piles of towels everywhere you had to walk around. I’ve never seen anything like it. We were literally stepping over things to get into our room. It was depressing for as much as we payed for the room. Once we got in the room everything was as expected, super clean and updated. There was a lightbulb out which animal itself is not a big deal.
When we called to get a replacement lightbulb the front desk person walked into our room as we were leaving. I was horrified. I think she knocked but the door turns immediately. I don’t know what she was thinking, but we made the call from the room. I think she felt bad and apologized.
The shampoo is out in the tub, but that’s about it. No biggie.
You clearly need a different way to do things because this was a Saturday evening, prime time. Also, you should know they were scratches along the nice clean wall up and down the hallway that lined up with that housekeeping cart. There clearly needs to be a different system in place and some guidance.
Not what I expect from a Hilton for what we paid. But again I was impressed with how nice the room was how comfortable we were.
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