The room we stayed in was large and nice. The beds were springy. The room was not very clean when we arrived. There was no information about the town and no food/restaurant flyers etc. The pool and hot tub were down for maintenance, but there was nothing on the site stating this prior to our arrival or when I called to confirm. The pool, slide, and hot tub were the main reasons we booked this hotel. Breakfast is only served until 9:30am instead of 10am. Breakfast was rubbery and seemed like it was just microwaved leftovers so it was not good. The cereal was super stale. The waffles and yogurt were good though. The hall and staircase were covered in dried mud and rocks the entire time we were there so cleaning was not a priority. Our room was never cleaned and we had to keep asking for things such as toilet paper and towels. We did eventually get a full roll of toilet paper and an extra towel. When I brought up my concerns with the front desk they did not seem to care and they never answered my questions or concerns. I would have to wait and ring the bell multiple times before anyone came to the desk to help me. It was a frustrating and disappointing experience. The Fix restaurant that is attached to this hotel is really good and convenient. Overall I would suggest calling the day before and day of arrival to make sure all amenities are working and bring your own food and towels and perhaps tuck some toilet paper into your luggage just in case.
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