Usuario invitado
11 de marzo de 2024
We have just returned from this hotel after 2 weeks stay in June as a family of 5 (2 adults and 3 children). While our stay was nice there are a few things to note that I don’t think lived up to the 5-star experience I expected giving the reviews I have read prior and also the price I paid to come here. Check-In We arrived late at night around 11pm and were greeted with a glass of fresh lemonade. From here we were taken to the reception where we were given a quick overview of the hotel. We were not offered any upgrades, but we did enquire and were told that the room we have is good enough for us as we were a family of five. Room We booked the “2 Bedroom Direct Pool Access room with Sea View” via Jet2 Holidays. The room has 2 bedrooms and 1 bathroom. The adult’s bedroom has a double bed in it. There are no wardrobes in this room and there is also no television. There is a huge window, but this is not a balcony. The balcony is in the kid’s bedroom. The kids’ bedroom has a TV, minibar and safe in it. There were 2 single beds and a very small and uncomfortable sofa bed. There is also access to the balcony which has a door leading down to the pool. There is also a small wardrobe and some drawers. We were on the 2nd floor, so had a large balcony. There is no roof above, so there is no privacy from neighbors above looking down on you, and in the room, we had, this also made it a suntrap during the day. The rooms above seem to have a much smaller balcony but are shaded and more private. There was absolutely no sea view in the room I was in. I doubt you’d even see it if you were up higher so maybe shouldn’t be sold in this regard. The bathroom has a private door to use the toilet. There is no privacy for the sink or the shower as there is no door or lock; a bit tricky when you have 3 kids in the room and taking a shower. I wouldn’t choose this room again. Would probably be better with 2 separate rooms or maybe a larger family room, but no doubt that would cost even more. Direct Access/Swim up room pool The pool is lovely and clean fresh water, cleaned every night using a fancy robotic pool cleaner. There are some sun loungers dotted around the pool but not many. There are a lot of birds around this area. You can see hundreds of nests all around the hotel above balconies, windows, everywhere. Whilst I appreciate that this is nature, it does cause an awful lot of bird droppings in and around the pool. Some of the pool access ladders were unusable due to the number of droppings near them, which suggested to me that the area wasn’t being cleaned as thoroughly as the pool itself was. I also noticed sometime that when I or the kids jumped out the pool, we had brown marks on us, which were bird droppings from the sides. Sorry to be so graphic, but just being honest. There is also no bar or service around this area… 5-minute walk to and from the citrus bar is probably the quickest way to get a cocktail. Main Pools The pools are lovely and clean fresh
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