Kristy V
4 de diciembre de 2023
We have stayed at this property several times over the past 5 years and as lower-rate hotels go, it has always been clean, reasonable, and right in the heart of town. However, during this two-night stay, there was no hot water the entire time. When I called the front desk to mention at the beginning of my stay I was told that I needed to wait until the tank filled up again; everyone must have checked out at once. No follow-up calls to check, and no offer to relocate me to another room. I waited 4.5 hours for the tank to fill up and water to warm up and get hot. However, it never happened. At check-out, I requested compensation for my stay due to this issue and was told the same thing about the tank needing to fill up. I explained that never happened (Friday - Sunday) and was told I'd have to talk to management to ask for compensation. The front desk attendant took my name, number, and room number and I also added my email and he said he'd pass it along to management. We'll see but I will be contacting the main reservation line to file a formal complaint.
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