Hotel was clean but room smelled like smoke. In addition I had booked 3 rooms under 3 different names “to be paid at check in”. To my surprise when 1st son checked in my account was charged, 2nd son checked in my account charged. We all arrived at different times. I questioned clerk who told me since I made reservations I had to pay. I checked with my sons, they also had been charged as they checked in on their credit cards. Clerk clearly lied when questioned. Said charges were only “pending “ but my bank had paid those charges. I was then told to see manager in the morning & I would get my money back. my problem is clerk knew they had double charged but lied and said they had not been charged. It was my responsibility to pay. Eventually the manager next day fixed the problem. Appreciated that he was on it as soon as he came in. Hopefully my refund is as quick as they deducted it. But room was clean and bed comfortable
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