Best Western Airport Inn Suites Cleveland

The front desk person was more concerned with what was happening on her cell phone then waiting on me as her custom. Checked in and went to my room and then came back and found my form that I had signed just laying out on the desk. She had gone outside to use her phone several times so when I called the front desk no one wasn't answering. I needed to return my car to the rental carental car before the evening was over so I did not have to do it in the morning.. I try to find the return and and got lost. She didn't even know where I was she couldn't leave me back to the hotel. It turns out that the shuttle driver finally suggested that she'd take me and I follow her. That worked out well. My concern is that had I had an issue with help or anything and called the front desk there would be no one there to answer the phone. And literally had to go outside to find her once I realized what she was doing. I came into the front lobby and there was no one there. The next morning the night auditor was very kind to kind to make sure that the shuttle driver got there on time so I would not be late for my ride to the airport. There seems to be a little confusion as About the consistency of employee service giving to the customer. I'm not sure I would have that many family members working in the same facility.

Old and run down. Place smelled awful. Asked for extra pillows and never got any. Shower didnt drain. All around terrible experience

Very Nice staff! Clean rooms - but the bath mats need to be replaced and upgraded. It’s a simple fix that could enhance the stay

Staff was nice from the beginning. I saw a roach crawling on the bathroom floor. Staff was very accommodating and immediately moved me to another room. No problems afterwards.

Beds were comfortable but pillows were a little flat. Great water pressure with easy climate control. Breakfast had a great selection but hot items (eggs, sausage, potatoes) could've been warmer. Overall positive experience.

Nothing fancy, but a neat, clean room near the airport with reliable shuttle service to the airport. Staff was super helpful! Would stay here again if needed.