Stephanie
12 de noviembre de 2023
From the moment we walked in to check in, our noses were filled with smoke. A group of the receptionist's friends were "hanging out" in the lobby. The receptionist was quiet, hard to understand, and had poor communication skills. The lobby looked like it had maybe at some point begun some updates, but then stopped, because it looked under construction. We were told the card was "declined," which was not possible, then he asked me to confirm the number, and it was wrong. It was run under the previous person checking in. We were then given our room keys without explanation of where to go, park, etc. The back entrance to the hotel was broken and not secured at all. Homeless people were living/sleeping next to the hotel's back entrance. When entering the hotel, it was immediately noticed how unclean, out of date, and smelly this experience was going to be. The hotel is supposed to be smoke free, but clearly it is NOT! The TV did not work at all. We were not given any information about WIFI. I was leery to even try to use it, anyway. The room was very outdated and dirty. Stains were found on the walls, sheets, and furniture. We could hear neighbors. We paid and booked (nonrefundable) the hotel for 2 nights, but immediately left in the morning after getting ready, not to return for our second night. This hotel stay created extremely uncomfortable, unsafe, and dirty feelings. None of us felt good at all about it. We left feeling like we reeked of smoke and filth! DO NOT RECOMMEND!!!
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