Grand Plaza Hotel Branson

Stayed here before. Hotel is always nice and clean. Winter weather over the weekend but parking lot isn't plowed and unsafe. Wished that it would be plowed being Tuesday afternoon. Only concern about the room is the piece that turns the shower on is stuck and was wanting to sit in a hot bath since the pool and hot tub are not available. A little disappointed in that. Otherwise, hotel is nice. Room comfortable and staff is friendly.

So, rm 107 we were told was newly renovated. This isnt our first stay but first time on 1st floor, so i was already skeptical. We traveled with 3 so we brought in all our stuff and plus it was so cold outside we just pulled everything intothe room. The front desk gentleman was awesome. Wish i had gotten his name. Either way we got into the room found hair in our beds, ×2 fuzzy things, and what looked like mold in the heat/ air vent. (Smell) with ripped wall paper, and the glass door that wouldnt stay lached. And the ceiling fan in the vaulted ceiling that didnt work either. It didnt seem to be renovated. The breakfast wasnt labbed grab n go until we got there, on the desk to check in. They said it just switched last week due to closed branson season. Was so disappointing to not have a full breakfast since one reason we chose grand plaza. We quickly gather our stuff since beds were dirty, and floors we're not vaccumed. Went to front desk, let him know i am seriously allergic to mold and couldnt stay. "Your the second guests in 30 mins to leave in a different room due to cleaners and not doing job." The deskman gave us back our full refund, and we found a new place with a full breakfast. Stay was supposed to be Jan 12-14 24. If i was you i would stay clear, cheap prices not good room accommodations. Beds folded us like tacos so no support when sat on. Beware! Will not allow me to add photos. I do have and emailed the hotel directly.

The mattress was very uncomfortable the toilet leaked half the jets in the jacuzzi tub were broken or missing

For the price we paid it was OK, we had to go get towels at the front desk, as housekeeping is quite lazy... The guys at the front desk were amazing, super chill even with our request to change rooms (the one room smelled of cigarette smoke). Breakfast in the morning was great, it is the same every morning, but was much better than I expected. Bottom line, if you want a budget stay and don't mind looking after a few things yourself than this is the place to stay.

When we arrived the room was dirty as it had not been cleaned. However, the beds were made and clean. The bathroom was dirty. There were no wash cloths and only two towels. The clerk did send a cleaning crew to clean the room and the bathroom and she brought towels. There was no remote for the television. The clerk brought a remote but the television did not work so she had to reprogram it. There was no shower curtain. The clerk brought a shower curtain. She even hung it for us. We felt she did a wonderful job but she shouldn't have had to do any of this. It was distressful to experience these things. The remote for the television still not work.

Bed were uncomfortable. No towels, had to ask for them, first night we got towels second night they never brought them to us. We had to clean our own bathroom the first night we got there as there was fluids on the toilet and pet hair on the pillow cases. The shampoo and conditioners in the showers didn’t work. We’ve stayed her a few times and it wasn’t ever like this. Won’t be staying again. The staff were on their phones in the hall being loud when they were supposed to be cleaning rooms by the looks of the cleaning cart with them.

Waited at least 10 minutes for someone to get us checked in & neither of the 2 rooms were ready…had to wait for 37 minutes while we waited outside in the hall. Soap dispensers didn’t work. The pool was closed for repair. The breakfast they used to have didn’t exist on the 9th floor. Had stayed there many times over the past 20 years, but will never go back!

The toilet didnt work when we got to our room. Called down to front desk and the lady stated she would be up shortly. It took her 5 1/2 hours to get to us and she would have forgotten had I not gone down to the front desk. When I did a gentleman was sitting in a chair in the corner talking on the phone. He asked, "Do you need help?" I simply said yes and he said ok she will help you in a minute when she gets back. He then proceeded with his conversation as I stood there and waited. Then I stated I had been waiting for 5 hours for my toilet to be fixed and he proceeded to say "she will help you" and then went back to his conversation and left the area. Then the lady returned she informed me her managers refuse to schedule more than one person at night. Ridiculous! How is one person suppose to help everyone when you have 8 floors of hotel rooms? The service was subpar but I dont blame her, I blame management for poor managing skills. The cleanliness is was subpar, pool area was freezing cold and under renovations, not to mention is smelled like the cjlorone hadnt been checked in weeks. Very disappointing.

We had a great stay, we love the motel, we were told at a full breakfast on the ninth floor, but when we got up and got in the elevator, it had a sign posted grab and go breakfast only on the second floor. It was a microwave sandwich to put in a microwave and heat up yourself, we were very disappointed in the breakfast but other than that it was a great stay.