Best Western Music Capital Inn

I booked a room with a huge jet tub. It was for my kids and it was covered with black mold. Then they closed the pool because the key pad couldn't keep people out. So guest couldn't use it. I reported the mold and they didn't clean it. Also the tub was covered in the guest body hair. Absolutely disgraceful and disgusting. It's very dated and over priced.

Loved the sauna, but the hot tub was out. It was the main reason why I picked this hotel over others. That was disappointing. Room was clean. Bed was comfortable. Tv was rather small.

We stayed here for a quick trip the staff was very friendly and attentive. The rooms were clean and the kids really enjoyed the pool area.

A nice motel. Clean, not as quiet as other places, convenient for driving, disappointed the hot tub not working, the lady at breakfast was very friendly and helpful, enjoyed her.

The location was very convenient. The breakfast was great and the elderly lady that worked there was very helpful. I enjoyed the quiet area where the hotel was located. I felt safe. The cleaning ladies were very friendly.

The pool is large and nice. The facility is beautiful. The lobby was decked out for Christmas and very cozy and quiet. The problem came when our kiddos took their shower after swimming and the bathtub would not drain. We had to get them out mid-shower and unrinsed because the tub was filling up. We called staff who did respond immediately and was unable to unclog the tub. Then insued a frantic effort to find us another room. We were told the hotel was booked but they had rooms set aside for emergencies. So we thought we would be moved and got our kids into the new room and finishing their shower, while we, the parents, started packing up our stuff. However then we were informed we couldn’t sleep in the new room but only use it for the shower. We could use it whenever we wanted but we couldn’t sleep in the room, which was baffling. We had to threaten the staff to refund us our money before they allowed us to sleep in the emergency room. After that the room was fine and the night was fine. In the morning, the key cards would not work and my daughter was yelled at by staff for going into the breakfast without shoes (which she couldn’t find because I had picked them up and put them in a bag during the transition the night before). My daughter cried. The customer service definitely needs major improvement. We won’t be choosing this hotel to stay at ever again.

The ladies at the desk were very friendly and gave good instructions on our room and where breakfast would be, they were also helpful is showing us where we were and what was around the hotel. The thermostat is the room did not work so I had to use the dial in the unit. The room was very clean, plenty of pillows to choose from and the beds were good. The pool was nice and clean, the hot tub did not have a timer and only one jet worked fully and another partially worked. The breakfast was good, it was nice to have the meat changed and not always the same. There was extra seating in the lobby for overflow during breakfast on the busy days.