Best Western Heritage Inn Suites

¡Qué GRAN estancia! La habitación era muy cómoda y espaciosa. Uno de los mejores hoteles en los que me he alojado. El personal fue muy profesional y servicial.

La primera noche, no había aire acondicionado aunque la unidad mostraba una temperatura de 60 grados. Fue trasladado a otra habitación y descubrió que el tapón del fregadero no funcionaba para drenar el agua. Tuve que usar una lima de uñas para abrir el tapón. La piscina estaba sucia y el jacuzzi estaba fuera de servicio.

Se veía bien al principio. Nuestra suite era genial. Pero el personal del frente siempre se escondía en la parte de atrás. No hubo desayuno hasta nuestra última mañana (entonces estuvo bien). Afirman, en el cartel de la puerta de entrada, que había escasez de alimentos. Había mucha comida en el cercano Walmart y Sams Club. La piscina estaba verde en el fondo y el jacuzzi no funcionaba. Algunos de los muebles de la piscina estaban rotos y la terraza de la piscina tenía basura en el bar.

El registro fue fácil. Me alojé aquí mamy veces. El problema era que el agua es muy, muy dura. El aire acondicionado generaba tanta condensación que el personal colocó una toalla enrollada debajo. Todo lo que hizo fue acumular agua alrededor del área porque cuando entré en el área general del aire acondicionado, el agua saldría a través del piso de madera laminada. Eso significa que toda el área está mojada, lo que me preocupa sobre los problemas de moho debajo de las baldosas. Supongo, fuera del sitio, fuera de la mente. Solo hay una lavadora y una secadora para todo el hotel de 3 pisos... la lavadora funcionaba... la secadora estaba rota todo el tiempo que estuve allí (4 noches).

Bed was broke.phone didn't work bugs all over my food. The bathroom and roaches I spent almost 400 on a room that wasn't worth it

There wasn’t much around the hotel itself, but the hotel was SO nice! Spacious, clean, and comfy beds, with breakfast included. Would definitely stay again if I’m in the area.

The property was clean as it always is and the staff were friendly. But on this visit and the last visit I noticed the room had mold on the bathroom ceiling and the room had a mildew smell to it. It had me coughing at night.

I made a reservation for this property because of its convenient location to a family gathering. It was easy to find. Dining options were close by. The hotel is very clean. The rooms, lobby, breakfast area were very clean and attractive. The breakfast was outstanding! A lot of choices including hot items. Fresh juices, excellent coffee. The staff kept items hot, fresh and stocked! When we arrived, about 7:30 PM, no one was at the front desk, but our room keys and check in slip were on the front desk, with a note stating to sign in. I was glad, at first, because we were tired, and wanted to go to our room, however upon further thought, anyone could have taken our keys and helped themselves! Most times, day and night, passing the front desk, no one was there, which was odd and felt unsafe. The room was very clean and attractive. We had 2 queen beds and one was soft and one was firm. There were many, many feather pillows available, too. The sheets were soft, clean and the comforters were exceptionally comfortable. The room thermostat worked very well. We like a cold room and the air conditioner worked perfectly and consistently. The TV was large and easy to operate. The bathroom was lovely, clean and the shower was extraordinary. Large clean, glass doors, hot water and perfect water pressure. The furniture in the room had several dings and worn places, however the floors were very clean and lighting was great. In room fridge worked well, no microwave.

I had room 309. Night stand plugs were smash in. The tv controller was inoperable. A/c was out for a couple hours recirculating my the same air. The door didn’t kick when leaving unless you lifted on the door to help it engage the lock. The property was renovated recently but abused. Probably no maintenance. No room service except to empty garbage (not a big surprise but if you’re in there for a while…). At least in room 309 it was the worst. Then I had a stay booked with Travelocity until Monday. Inexplicably they checked me out Sunday with my stuff in the room and I was locked out. Staff fixed the problem but gave me small discount for the day I already booked for Monday. Staff was receptive and polite