Holiday Inn Express Big Rapids

Great place to go and relax after a long day of driving & family. Swimming pool hours were great! 6:00 am - 11:00 pm. Room was clean. The only issue we had was the toilet plugged many times in a 1 night stay. Bathtub drain was slow as well. Everything else was wonderful! Would definitely recommend.

Didn’t have breakfast. There was four High School hockey teams and there families staying. Food was all gone when we went for breakfast. Had to go across the street to Bob Evan’s.

Overall we had a very nice stay. The hot tub could use an update, which in all fairness, might be part of their ongoing renovations. The continental breakfast was great. The staff was very friendly. I'd definitely stay there again.

Overall the staff checking in and put were great. I had to wait several times for the night staff until they got back to the desk. It was extremely short staffed, he had so many things to do (I assume because of his absence from the front desk)Sometimes a key would work...sometimes it did not. The hallways and rooms gave me a slight "motel" feel. The worst was for me was around the hinges of the toilet there was stuff. Around the bottom of the shower mold. We disinfect when we use hotels. However, i had to dig around the toilet lid to remove whatever that was. I suffer with asthma and allergies and i have had difficulty breathing ever since staying there. I could not even eat breakfast. Oh yeah, I tried using the phone in the room. There was no way to reach the front desk. The phone was not labeled at all. I travel a lot. This was not as bad as the REDRUM Comfort INN in Ohio, but it is up there. Let me say they ladies checking in and out were extremely nice. Although it has been a week, they still have a hold on my account. But the check in and check out staff were very nice. Sorry Holiday Inn Express, but this was a bad one.

Staff is always wonderful. Our room and the pool area was clean and very well maintained.

I like that it was centrally located in tiwn and close to university. Did not like one of the elevators was down for maintenance so had to wait longer. Phone was not working and had some garbage on the floor in the room when we checked in.

It was okay. Nothing special. At first they lost the second room reservation, which caused alot of anxiety at check in.

Hotel and room were both ok but still showing signs of a bit of wear with regards to furniture and rugs. Could turn the cleaning up a notch also in terms of bathroom caulking, spider webs in behind doors and furniture. Bed was also ok but was really looking forward to a more comfortable bed as experienced in other Holiday Inn Express hotels and would’ve like to have had nicer toiletries including a softer t.p. Overall it’s an ok hotel - a bit over pricing but better than somewhere else.

The pictures looked like this was a new property. Our room was very old and dated and definitely did not look like the pictures.