Madison Hotel Wangfujing Tiananmen Beijing

我們從外地到酒店休息十來分鐘就出去玩了回來以後一開門迎來一股尿騷味特別嚴重，開始我以為是小朋友上廁所忘記沖廁所但是並沒有。我特意讓酒店人員上來聞一下，結果他開門門都不進直接下樓給我換房間了，説明他們知道房間有問題，有問題房間卻給我們住真是一絕。 出現問題他們沒有任何道歉行為，直接給我房卡讓我自己換房間，我玩了一天帶着孩子一點一點搬行李。 第二天我生氣的去退房又開始道歉了，為了就是讓我不要在平台給他們差評，這遲來的道歉對我來説有什麼用呢。直接甩個差評吧！

房間很小根本沒有30平，跟環球大酒店的30平不一樣大小，小多了！他家客房圖片是開了廣角的別信別信！！服務一般叫提供加濕器也沒有，最主要在這家酒店睡不着，隔音很差！！！隔一段時間就能聽到有人用鑰匙開門的聲音，近到我一度懷疑是在開我這間屋子的房門，所以一直膽戰心驚根本睡不着，一晚上幾乎沒睡着！這次出遊訂了三家酒店，這家是最差勁的不值900多的價格，本來訂了三晚，一看到房間瞬間退了後面兩晚的！

My daughter and I stayed there for 4 days in mid October. The location is perfect and the staff are generally fine. In the morning of the second night, my daughter woke up with an insect bite on her finger. We thought it was just a one time incident so we did not do or say anything. The next morning she woke up with 3 more insect bites on her upper arm and face. This time I informed the staff at the front desk. He said the manager will contact me during the day via WeChat. The bruises from the bites were spreading and getting irritating and very painful. So, we went to a pharmacy and the pharmacist there recommended us some lotion. She thought they were some insects bites. The manager did not contact me until we got back to the hotel late at night. I asked the front desk what have they done to fix the problem, she called the manager and have the manager speak to me. The manager was adamant that those cannot be insect bites from the hotel because they have pest control done every month. His exact words were "absolutely impossible" or "绝对不可能". He suggested that it might be allergies. He said the only thing he could do was to make sure they have changed the bed sheets. I insisted that they at least change the pillows which they did. I have checked the bed for bedbugs but did not find any. So, it could just be one single insect that were lurking in the pillow. I attached the photos of my daughter's finger on the day and another taken one week after. You can decide if these are allergies or insect bites. However, I find the attitude of the manager unacceptable and very disappointing. First, he did not respond to our complain at all until we ask again late at night. Secondly, without even seeing the bite marks he tried to reject all responsibilities with "绝对不可能". 10 月中旬，我和女儿在那里住了 4 天。地点位置特别好，工作人员总体都很好。第二天早上，女儿醒来发现手指上被虫子咬了。我们认为这只是一次性事件，所以我们没和酒店提起这事情。第三天早上，她醒来时发现上臂和脸上又被虫子叮咬了 3 处。这次我通知了前台工作人员。他说经理会通过微信联系我。咬伤造成的瘀伤正在扩散且非常痛。于是，我们去了一家药店，那里的药剂师给我们推荐了一些止痒止痛膏。她认为这是一些昆虫叮咬。直到我们深夜回到酒店，经理都没联系我。我问前台他们做了什么来解决这个问题，她打电话给经理并让经理和我说话。经理坚称这“绝对不可能”是酒店里的昆虫叮咬，因为他们每个月都会进行害虫防治工作。他建议可能是敏感过敏。他说他唯一能做的就是确保他们更换了床单。我坚持要求他们至少也更换所有的枕头。我也检查过床上是否有臭虫或壁虱，但都没有发现。所以，很可能只是潜伏在枕头里的一只昆虫。我附上了我女儿当天手指的照片和一周后拍摄的另一张照片。您可以自己确定这些是过敏还是昆虫叮咬。然而，我无法接受酒店经理的态度并且非常令人失望。首先，他根本没有回应我们的投诉，直到我们深夜再次询问。其次，连咬痕都没有看到，他就用“绝对不可能”来推卸一切责任。

離地鐵王府井地鐵站E3出口穿過一個小巷子就到了， 出門三分鐘吧， 離地鐵和王府井大街都非常近， 酒店也很安靜不會吵。走去故宮， 離天安門廣場也比較近，服務人員態度很好，酒店門口打的也很方便。房間設施都很新， 房間大小舒適，有免費洗衣房，熨斗，連住了5天，強烈推薦大家。

空調沒有一天能撐過整晚的，各種被遠程控制不知道是不是為了省點電費，給出各種理由就是沒有一個解決方法，住了五天沒睡過一個整覺都是半夜被熱醒的，影響第二天出行遊玩，整個行程都被影響了，希望攜程給我個處理意見，或直接下架該酒店，希望華住集團嚴把質量關. 定了兩個房間，兩個訂單，請允許我抱怨兩次

前台服務周到熱情帶眼鏡的兩個服務很好，衞生也好。下次還入住

酒店位置很好，鬧中取靜，房間衞生打掃及時，外賣可以機器人送或者自己去前台取，房間佈局也算合理。床品乾淨。前台芳草特別有親和力和素質，每次見面都是甜甜的微信和熱情的打招呼。有問必答，態度極好，大大的贊給芳草和打算客服的大姐。

衞生：收拾的很乾凈 服務：很熱情態度很好，賓至如歸 設施：訂的房間是有小窗户的，不會很悶，很不錯

王府井步行街，乾淨衞生，空調很足，岀行地鐵站