The Westin Beijing Chaoyang

A "Memorable" Birthday Night at Westin Hotel It was our first time to celebrate our birthday in this prestigious "five-star hotel". We have been best friends since college, and because our birthday falls on the same day, it has been a tradition that we celebrate our birthday together. This year we did not celebrate birthday with other friends because of Covid-19, but we still wanted to make it special and create a sweet memory out of the bitter days packed with choking workloads and perpetual Covid anxiety/fatigue. We both agreed that it might be a good idea to spend the birthday at a luxury hotel, and we did some research work on the Internet in choosing the hotel a few days before our birthday. Finally we decided to stay at Westin Beijing Chaoyang, as we were impressed by the rating of the hotel-- 9.5 on agoda.com, 8.5 on ***********, 4.8 on Ctrip and 4.2 on Marriott.com. It is located in CBD, with walking distance to Sanlitun and Liangmaqiao. It seemd like a perfect place for night recreations. We checked in at the hotel on the afternoon of Sep. 11 with joyful mood, expecting that we gonna have a relaxing, loving and romantic night... However, the hotel just failed us in so many ways that our birthday night turned out to be unpleasantly memorable... 1. “…wine glasses that never came that night…” We prepared a nice cake and a bottle of wine to the hotel. We told the lady at the reception desk that we were here to celebrate our birthday. Not long after we got in the room, a uniformed boy came in with the fruit plate. We kindly asked the boy whether we could have two wine glasses, he replied he would go get them, but he never came back. We waited in the room around an hour but nothing showed up at the door. It was getting late and we decided to go out for dinner. We didn’t worry much at that time, since two wine glasses wouldn’t be too much a trouble for such kind of hotel. We spent about 3 hours for birthday dinner in a nearby restaurant. With great pleasure and some exhaust, we went back to our Westin room. It was almost midnight and we were ready for the highlight of the night--the birthday countdown: the red-velvet cake was ready the wine was ready the camera was ready the table was set and the right persons were ready.... Suddenly, we found that everything was ready except the WINE GLASSES...we received nothing from the uniformed boy at all! We called the operator for help and were told that wine glasses were not available in the hotel. We couldn't believe such five-star hotel could not serve wine glasses! We called room service again. A few minutes later a self-called manager showed up at the door with two ordinary glasses, which, made us quite disappointed. We insisted on the wine glasses and the manager just informed us impatiently that wine glasses were only provided in the suite room... We were so offended by his arrogance and condescending attitude. It seemed like guests staying in the double room don't deserve a pair of "wine glasses", which, according to the room service manager, is a privilege only for the guests in suite rooms. How ridiculous！Later, we were further annoyed by another call from the front desk trying to "explain" that they fell short of wine glasses these days and hoped we could understand…OLALA, what an incredible excuse from such "incredible" hotel! We were picturing the romantic moment of the special BD night—a cozy room showered in the gentle candle light, creamy red-velvet cake, aromatic wine in the RIGHT glasses and the beautiful night scene out there….the dreaming night was so spoiled by the fly in the oin**ent--wine glasses that never came that night….. The next morning, we decided to try one last time for the wine glasses for the remaining wine. To our surprise, they came finally, but it was too late... For more details of the story pls see the attached pics. ..

I had a great experience staying in Westin Chao Yang, Beijing. The staff are very friendly and helpful, hotel room was very clean and spacious with a great view of the surroundings. Hotel staff were able to communicate well in English especially the front desk considering it's my first time in Beijing, especially Scott and his colleagues who went the extra mile to make sure my questions about updating my reports and tests were answered and directed to the correct places. In this period where travel is uncertain the staff were well versed with the local regulations and I'm really glad I booked my stay at Westin Chao Yang. Other than getting a well rest (amazing linens and bedding), it was a relief to get peace of mind that the staff were able to communicate well and provide much needed help when required - especially in these times.

第二次入住威斯汀，正好趕上客房和大堂裝修。衹能提供20層以下的入住 相較以前住30層肯定是差了一點……衹能開到後門出行會受一些影響但不太大。 受到裝修影響早餐種類寥寥無幾…但依然收着正常的價格被朋友一直吐槽。畢竟住了幾天早餐也不到一千塊錢呢。 正面評價就是：守着東三環這條全北京最堵的主幹路線，周圍餐廳和環境還是蠻方便的。服務人員的服務和態度都很好～👍🏻 所以直到徹底裝修完以後才會考慮再次入住吧～ （圖片為升級的房型，並非普通房型～跟朋友換房間了～景色和視野感覺好好）

暑假即將結束，帶孩子找有泳池的酒店游泳順便我自己休息一下，看到這個可以拍東三環的景觀房間，覺得這應該是個可以讓我放鬆的地方。結果朝南的房間十分搶手，幸虧值班經理Scott幫忙協調，總算是如願住到了滿意景觀的房間，非常感謝Scott。 泳池很大，孩子很開心。行政酒廊有晚餐，意外的非常好吃，索性吃飽了。 入住跟退房都吃了頓水果。是一次愉快的城市家庭旅遊。 還有一個讓我很感動的地方，健身中心寫的是，14歲以下小童需要成年人陪同。我十分明白這不是玩具，但大部分健身中心都寫禁止小童進入，於是這次帶着小孩介紹了一遍器材，健身中心一位女性工作人員見到我們，告訴我們十一點後刷卡進出，她要關門了，同時很禮貌的請我們小心，一般不建議未成年人使用這些器材，她的用詞讓我十分舒服，感謝。 【動人夜景】 【家庭主題房】

非常滿意的入住體驗，退房時在34樓遇見房務副總監Mavis，熱情親切，詢問入住體驗，幹練又專業。酒店地理位置很好，屋頂眺望，視線好美，周邊設施齊全。房間樓層很高，風景特別好。

老牌子的五星大酒店，剛剛開張的時候金碧輝煌氣勢恢宏。一進大堂就感受到了當年的奢華大氣，黑色大理石地板油黑鋥亮，整潔如新。前台接待衣着整齊彬彬有禮。辦理入住的過程中，來了一個美麗的短髮大堂經理妹子，一身職業裝幹練精神，對待客人熱情洋溢，服務周到，貼心的幫我選了較高的樓層，風景確實優美。知道我入住時間長，還特意幫我升級了一下房間。有這樣的大堂經理，下次我還會來。 他家的泳池很大，可以暢遊。 早晨的早餐品種豐富，味道也很好，西式早點非常正宗。服務員收桌勤快，環境寬鬆優雅。 不過十年了，雖然保養還可以，但是一些設施難免會有留下歲月和使用過的痕跡。酒店的管理層是不是也考慮一下重新裝修一下酒店。

room can get a very good sun night, but noise isolation is only so so, room service food is so so, nut their service is very good.

Joanna Cui, the receptionist, was very attentive and friendly and took care of everything.

Great service and location. It may be a bit dated but perfect stay for me. Subway station just at the front door (Liangmaqiao)