Residence Pierre & Vacances Saskia Falaise

We recently stayed at residence Saskia Falaise on a family ski trip. The location for us is perfect, directly opposite the ski fun rental shop and with a lovely little beginner slope and button lift out the back which was perfect for our little ones. The team at P&V were incredibly helpful, check-in was so quick and the team had prepared our ski passes too. At the end of our trip we sadly had a trip to the A&E department in Thonon and at 0400 once we’d been seen and told we could leave we were in a bit of a bind with how to get back up to Avoriaz. Having tried all the taxi numbers at the hospital and Uber, I called reception at P&V and the gentleman who answered, Antoine, was incredibly helpful and supportive and arranged for a car for us. On returning to our apartment I had another call with him as he was keen to check we’d returned safely and that all was well and to ask if we’d need additional time beyond our planned check out time. All of the P&V team I’ve dealt with have been extremely pleasant and helpful but Antoine I feel went above and beyond to help us during this very stressful time.

I have stayed in around seven different places in Avoriaz (including previously with Pierre et Vacances). This was easily the worst room we have stayed in. I don't normally leave reviews, but this was so poor that I feel compelled to. The room was shabby, dirty, tiny and very rough round the edges (clearly hasn't been updated in years). The beds are tiny and uncomfortable, and there is virtually no storage. The electricity kept on short circuiting, and the kitchen was badly stocked. Everything is done on the cheap (one roll of toilet paper for the entire week for example - needlessly stingy). We were in a corner on the first floor, so the view wasn't even decent, which is difficult to achieve in Avoriaz where the view is almost always amazing. We asked to move rooms, but were given short shrift. If the room had been cheap it would have been fine, but the price is ramped up in half term, so the cost was very high for a very low standard of accommodation. There are much better places to stay in Avoriaz.

The apartment was clean and neat. Staff were friendly. Stay was very comfortable Should have added more plugs. No place to plug on the toaster/kettle. You have to unplug the tv/light to plug them in and keep them on floor The main issue was there was no wifi. We booked through ********** who told there was free wifi. But the receptionist told the details were not changed even though it was informed several times.

Basics provided, warm, convenient. Communication not great, struggling to find out how to get my deposit refunded.

Said we lost a key even though we didnt.. Now it has taken more than 3 weeks to get the money back. The reception does take care of it. Its absurd they steal the money and cant transfer them back even thought the admittet the mistake was theirs.. Dont use this place, you will regret it.

Great location in Falaise district, just 2 minutes from the drop off zone (Avoriaz is a car-less resort), and right next to beginner areas and a short ski to main lifts. Skiing in is a little harder, as quite flat on the return. Stayed in Saskia 3, which really needs an update, looks very dated and a bit scruffy. Room had everything I needed though, kitchen area good and well equipped, bathroom very dated but all worked well. Not dirty, but cleaning standards could have been better, dusty and floor a bit mucky in places. Some reviews have mentioned mould, and there was a bit in the bedroom, which is also tiny, but I was travelling alone so no issue for me. Apartment slept 4, but that would have been tight. Didn't really need staff, check in and out were fine. Heater was faulty in living area - reported it, and to be fair it was replaced with a new unit within about 3 hours of being reported, which I thought was pretty decent. On the whole, if you get a decent price, and you're not to precious about decor etc, it is perfectly decent.

Great accommodation. Perfect location for shoes and

These apartments are small and functional and fairly priced for what you get I suppose. We have stayed previously but would probably choose somewhere else next time as they seem to have had very little maintenance over the years. Our bathroom was unfortunately full of mould, but perhaps this was because we stayed at the very end of the peak ski season.